First Aid in Cases of Software Crashes, Performance and Security Issues
You have a great product, everything works fine … until your user base starts expanding drastically. The functionality crashes, the app starts glitching and your hard-earn customers feel frustrated and leave.
These are the kinds of issues that bring a lot of clients to our doors. They come because they know we have the teams and the expertise to handle it.
Depending on the needs of a particular project we were changing the approach to its management, but despite of that, Romexsoft team was always able to stay focused and guaranteed a high level of usability. These guys don't just write code, but get deeply involved into the project creating added value for our business.
CFO at JSC "Teleradiocompany Lux" (Lviv, Ukraine)
You have a bottleneck. And you have two choices to follow:
Follow Hunches: This is a no-cost solution, because hunches don't cost anything, but it does rely on a high level of programming experience to make educated guesses.
The problem: this approach is not known to be very effective in finding the issues.
Sometimes, following hunches also takes a programmer down a rabbit hole that then consumes huge amounts of time that don't result in measurable results.
Throw Your In-House Resources For The Rescue: You have a few developers in-house set to monitor minor issues. You decide to add a few more chores to their agenda and ask them to get the whole project back on track.
The problem: are you sure their qualifications are sufficient? If you are already experiencing major issues with your software, how come it wasn't resolved yet?
You may invest heavily into hiring a more experienced team or re-educate your stuff, but that's a long-term venture, requiring quite a lot of investments as well.
You Have a Third Option: Outsource the rescue mission to a competent provider with experience in setting the abandoned projects back on rails. The team at Romexsoft can step in, identify the culprit(s) and get it fixed.
If one user has a problem with your website, do you consider it a minor problem? You might, but what if that problem includes user credit card information being posted rather than encrypted? That, of course, would not be a minor problem.
When your users have issues, you have to make decisions about what to fix – or not. These decisions are based upon evaluation of the frequency and severity of the problems.
At Romexsoft, we have an evaluation scale that we use to determine the frequency and severity of issues your users may be having. We test reported issues thoroughly, and then classify those issues as follows:
Once we have assessed the performance and usability issues, we prepare a report, and you can then make informed decisions about what you want fixed.
Security issues are not just all about security bugs. If there are design flaws, major breaches can occur, such as have happened over the past several years to large retailers, banking institutions, and even governmental departments.
While most companies will evaluate your software using a preset list of the most common bugs, this does not go far enough. If you want a thorough test, or if you have had a security breach, no matter how minor, your software must be checked for more than just bugs. It must be checked for design errors.
A flaw in your encryption, for example, can leave users vulnerable to hacking. With the reputation of our company on the line, the safe bet is to check not only for common bug but for the entire design as well.
The security team at Romexsoft does exactly this. When you contract with us to test your security or to find the flaw that created a security breach, you can be assured that the process will be thorough and that bugs and design flaws will be addressed.
It's never too late to call or email us to get your project back on track!