24x7 Support for AWS-based Businesses

Premium AWS Cloud Support

  • 24×7 Incident Resolution SysOps Team
  • 15 min response SLA on P1 issues
  • Ready-made Next-Gen Monitoring Solution
  • Ongoing Infrastructure Improvements
  • Runbooks, Knowledge Management & Documentation
  • Dedicated Service Manager
  • AWS Certified Staff
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    AWS Support Plans & Pricing

    SLA Startup Business Enterprise
    Use Case Experimenting Production use of AWS Mission-critical use of AWS
    Response time on P1 issues 60 minutes 30 minutes 15 minutes
    Tier-2 Cloud Support & Incident Management provided by SysOps team at 24×7 10 support cases 30 support cases 100 support cases
    Tier-3 Infrastructure Management & Improvements provided by DevOps team at 8×5 20 hours 60 hours 120 hours
    Monthly Cost $2,700 $3,700 $7,700

    AWS Support Service Scope

    Phase-1: Discovery and Planning

    • Establish communication channels
    • Acquire access to the infrastructure
    • Review existing runbooks and procedures
    • Conduct infrastructure assessment
    • Timeline: 1-2 weeks

    Phase-2: Set up and Transition

    • Monitoring tools setup and configuration
    • Key Metrics definition
    • SLO, SLA, and escalation policies approval
    • Data Backup & Recovery configuration
    • Timeline: 2-4 weeks

    Phase-3: Ongoing 24×7 Support & DevOps

    • 24x7x365 Tier-2 Cloud Support & Incident Resolution
    • 8×5 Tier-3 Infrastructure Management & Improvements
    • Service Level Reports: Key metrics; Post-Mortem Incident Report; Suggestions for improvements
    • Project Documentation, Runbooks & Workflow documentation
    • Timeline: Upon completion of Phase-1 and Phase-2

    Our AWS Expertise & Credentials

    AWS Certified Solutions Architect Associate
    AWS Certified Developer Associate 2020 Badge
    AWS Certified SysOps Administrator Associate 2020 Badge
    AWS Certified Cloud Practitioner 2020 Badge

    What Our Clients Say

    Application Management & Support for Healthcare Marketplace

    • “The client has experienced an increase in their SLA from 99% to 99.5%, thanks to the team’s escalation process. The team stays on track using Jira, which helps them manage their workflow and backlog items. The team’s technical and hands-on approach helps them quickly deal with incidents.”

    CTO @ Healthcare Marketplace

    DevOps and Support Services for AdTech Company

    • “Romexsoft is a great partner to the AdTech company. They made all possible lines of communication open, providing an overall smooth workflow.”

    DevOps Manager @ Equild Holdings

    Infrastructure Monitoring for Online Classroom

    • “The system introduced by Romextsoft was significantly cheaper than the client’s previous third-party alternative. The product was reliable. The team was responsive, easy to work with, and facilitated direct calls for the project’s progress.”

    Daniel O’Reilly, CTO @ LearnCube

    Partnership and Awards

    AWS Consulting Partner
    Clutch Romexsoft TOP B2B Companies 2019 Ukraine
    Clutch Romexsoft TOP IT Services Firms 2019

    Let’s Talk about Your Business Needs!

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