AWS Support Services

Premium AWS Cloud Support

  • 24×7 Monitoring & Incident Resolution
  • 15 min Response SLA on P1 Issues
  • Ready-made Next-Gen Monitoring Solution
  • Ongoing Cloud Management & Improvements
  • Runbooks, Knowledge Management & Documentation
  • Dedicated Service Manager
  • AWS Certified Staff
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    AWS Support Plans

    AWS Support Tiers & SLA




    Response time on P1 issues 30 minutes 15 minutes 10 minutes
    Tier-2 AWS Cloud Support & Incident Reesolution provided by SysOps team at 24×7 10 support cases 30 support cases 100 support cases
    Tier-3 Infrastructure Management & Improvements provided by DevOps team at 8×5 20 DevOps hours 60 DevOps hours 120 DevOps hours
    Monthly Cost $3,400 $4,700 Talk to AWS Support Expert

    AWS Support Services Scope

    Discovery and Planning

    • Establish communication channels
    • Acquire access to the infrastructure
    • Review existing runbooks and procedures
    • Conduct infrastructure assessment
    • Phase-1 timeline: 1-2 weeks

    Setup and Transition

    • Monitoring tools setup and configuration
    • Key Metrics definition
    • SLO, SLA, and escalation policies approval
    • Data Backup & Recovery configuration
    • Phase-2 timeline: 2-4 weeks

    24×7 AWS Premium Support

    • 24×7 Tier-2 AWS Cloud Support
    • 8×5 Tier-3 Cloud Management & Improvements
    • Service Level Reports: Key metrics; Post-Mortem Incident Report; Suggestions for improvements
    • Runbooks & Workflow documentation
    • Phase-3 timeline: Upon completion of Phase-1 and Phase-2

    Our Toolkit for 24x7 AWS Support Services

    Amazon Cloudwatch
    New Relic

    Our AWS Expertise & Credentials

    AWS Certified Solutions Architect Professional badge showcases that being a reputable AWS Consulting Company Romexsoft is has experienced consultants offering its professional services.
    AWS Certified DevOps Engineer Professional badge demonstrates that being a reputable DevOps Services Provider Romexsoft has skilled consultants offering its DevOps Consulting Services.
    AWS Certified Solutions Architect Associate badge demonstrates that Romexsoft has seasoned consultants providing its AWS Consulting Services.
    AWS Certified Developer - Associate badge proves that Romexsoft maintains a team of experienced and certified developers offering its Cloud App Development Services for SMBs and Startups.
    AWS Certified SysOps Administrator Associate badge demonstrates that Romexsoft maintains skilled staff offering its DevOps Managed Services.
    AWS Certified Cloud Practitioner badge demonstrates that being a reputable AWS Managed Services Provider Romexsoft maintains a skilled staff.

    What Our Clients Say

    Application Management & Support for Healthcare Marketplace

    • “The client has experienced an increase in their SLA from 99% to 99.5%, thanks to the team’s escalation process. The team stays on track using Jira, which helps them manage their workflow and backlog items. The team’s technical and hands-on approach helps them quickly deal with incidents.”

    CTO @ Healthcare Marketplace

    DevOps and Support Services for AdTech Company

    • “Romexsoft is a great partner to the AdTech company. They made all possible lines of communication open, providing an overall smooth workflow.”

    DevOps Manager @ Equild Holdings

    Infrastructure Monitoring for Online Classroom

    • “The system introduced by Romextsoft was significantly cheaper than the client’s previous third-party alternative. The product was reliable. The team was responsive, easy to work with, and facilitated direct calls for the project’s progress.”

    Daniel O’Reilly, CTO @ LearnCube

    Partnership & Awards

    AWS Advanced Tier Services Partner badge demonstrates that Romexsoft is a trusted AWS Consulting Partner Company with certified AWS experts specializing in AWS Consulting and Managed Services.
    Clutch recognized Romexsoft and its AWS Consulting Services for SMBs and Startups as one of the top-performing IT services companies in the cloud consulting segment.
    Clutch recognized Romexsoft and its end-to-end 24x7 DevOps Support Services as a top-rated AWS Managed Service Provider in Ukraine.
    Clutch named Romexsoft a top-10 leading IT services company in Ukraine that is offering AWS Managed Services due to its proven industry expertise and effective service delivery.
    Clutch recognized Romexsoft as a top outsourcing java development company in Ukraine that is able to provide measurable results and offer excellent customer service.

    Recent AWS Support Success Stories

    DevOps Support Services | Customer Case Study | Healthcare

    Verified by AWS

    Romexsoft AWS Advanced Tier Services Partner Badge

    DevOps Support Services | Customer Case Study | E-Commerce

    DevOps Support Services | Customer Case Study | AdTech

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