24x7 Support for AWS-based Businesses

Premium AWS Cloud Support

  • 24×7 Incident Resolution SysOps Team
  • 15 min response SLA on P1 issues
  • Ready-made Next-Gen Monitoring Solution
  • Ongoing Infrastructure Improvements
  • Runbooks, Knowledge Management & Documentation
  • Dedicated Service Manager
  • AWS Certified Staff
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    AWS Support Plans & Pricing

    SLA vs Support Plan Basic Professional Enterprise
    Response time on P1 issues 30 minutes 15 minutes 10 minutes
    Tier-2 Cloud Support & Incident Management provided by SysOps team at 24×7 10 support cases 30 support cases 100 support cases
    Tier-3 Infrastructure Management & Improvements provided by DevOps team at 8×5 20 DevOps hours 60 DevOps hours 120 DevOps hours
    Monthly Cost $3,400 $4,700 Talk to AWS Support Expert

    AWS Support Services Scope

    Phase-1: Discovery and Planning

    • Establish communication channels
    • Acquire access to the infrastructure
    • Review existing runbooks and procedures
    • Conduct infrastructure assessment
    • Timeline: 1-2 weeks

    Phase-2: Setup and Transition

    • Monitoring tools setup and configuration
    • Key Metrics definition
    • SLO, SLA, and escalation policies approval
    • Data Backup & Recovery configuration
    • Timeline: 2-4 weeks

    Phase-3: Ongoing 24×7 Support & DevOps

    • 24x7x365 Tier-2 Cloud Support & Incident Resolution
    • 8×5 Tier-3 Infrastructure Management & Improvements
    • Service Level Reports: Key metrics; Post-Mortem Incident Report; Suggestions for improvements
    • Project Documentation, Runbooks & Workflow documentation
    • Timeline: Upon completion of Phase-1 and Phase-2

    Our Toolkit for 24x7 AWS Support Services

    Amazon Cloudwatch
    Zabbix
    prometheus.io
    New Relic
    kibana
    Grafana
    Elasticsearch
    splunk
    pagerduty
    slack

    Our AWS Expertise & Credentials

    AWS Certified Solutions Architect - Professional badge showcases that Romexsoft maintains well-trained and certified staff experienced in AWS Cost Optimization, AWS Cloud Migration, and Legacy App Modernization.
    AWS Certified DevOps Engineer - Professional badge showcases that Romexsoft maintains an experienced and certified DevOps Team offering its DevOps as a Service to SMBs and Startups settled on AWS.
    AWS Certified Solutions Architect - Associate badge showcases that Romexsoft maintains well-trained and certified staff offering its AWS Consulting Services.
    AWS Certified Developer - Associate badge proves that Romexsoft maintains a team of experienced and certified developers offering its Cloud App Development Services for SMBs and Startups settled on AWS.
    AWS Certified SysOps Administrator - Associate badge showcases that Romexsoft maintains well-trained and certified staff offering its AWS Managed Services.
    AWS Certified Cloud Practitioner badge demonstrates that being a trusted AWS Managed Services Provider, Romexsoft maintains a well-trained and certified staff.

    What Our Clients Say

    Application Management & Support for Healthcare Marketplace

    • “The client has experienced an increase in their SLA from 99% to 99.5%, thanks to the team’s escalation process. The team stays on track using Jira, which helps them manage their workflow and backlog items. The team’s technical and hands-on approach helps them quickly deal with incidents.”

    CTO @ Healthcare Marketplace

    DevOps and Support Services for AdTech Company

    • “Romexsoft is a great partner to the AdTech company. They made all possible lines of communication open, providing an overall smooth workflow.”

    DevOps Manager @ Equild Holdings

    Infrastructure Monitoring for Online Classroom

    • “The system introduced by Romextsoft was significantly cheaper than the client’s previous third-party alternative. The product was reliable. The team was responsive, easy to work with, and facilitated direct calls for the project’s progress.”

    Daniel O’Reilly, CTO @ LearnCube

    Partnership & Awards

    AWS Advanced Tier Services Partner badge demonstrates that Romexsoft is a trusted AWS Managed Service Provider with a strong team of certified experts offering AWS Consulting Services and AWS Managed Services.
    Clutch recognized Romexsoft and its AWS Consulting Services for SMBs and Startups as one of the top-performing IT services companies in the cloud consulting segment.
    Clutch recognized Romexsoft and its end-to-end 24x7 DevOps Support Services as a top-rated AWS Managed Service Provider in Ukraine.
    Clutch named Romexsoft a top-10 leading IT services company in Ukraine that is offering AWS Managed Services due to its proven industry expertise and effective service delivery.
    Clutch recognized Romexsoft as a top outsourcing java development company in Ukraine that is able to provide measurable results and offer excellent customer service.

    Let’s Talk about Your Business Needs!

    Contact Our Experts