24×7 DevOps Support Services

Grow your business, and we’ll ensure your IT infrastructure and workloads keep up with the pace.

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End-to-end DevOps Support for AWS cloud-based Businesses

For most businesses, online presence and smooth operation of all systems 24×7 is the key to success. Even the slightest downtime or unaccounted system glitches can immediately translate to profit or opportunity losses.

Romexsoft provides full-cycle 24×7 DevOps Support Services to PROVISION, RUN, and OPTIMIZE customer`s infrastructures on AWS. Leverage the experience of our AWS certified SysOps & DevOps professionals to maximize your service uptime and minimize the negative impact of downtime on your business.

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How It Works

1. Discovery and Planning

  • Establishing effective communication channels with the development team
  • Infrastructure assessment and business impact analysis
  • DR capabilities analysis

2. Setup and Transition

  • Monitoring tools setup and configuration
  • Review of the current on-call workflow and adaptation
  • Review/update/create the Runbooks and Documentation
  • Key Metrics definition; SLO, SLA, and Escalation policies approval

3. Ongoing 24x7 Support

  • 24×7 Incident Response
  • Metrics Analysis
  • Post Mortem Reports
  • Service Level Reports

4. Ongoing Improvements

  • Day-to-day infrastructure management
  • Automation of common activities
  • Monitoring and Alerting system capabilities improvement
  • Runbooks, knowledge management & documentation

Key Benefits

Next-Gen Monitoring Solution

Ready-made monitoring solution for your environment:

  • Zabbix
  • Kibana
  • Graphana
  • Prometheus
  • ElasticSearch

24x7 Alerting & Incident Management Tools

Ready to use 24×7 alerting, incident management and collaboration tools:

  • PagerDuty
  • Jira Service Desk
  • PingDom
  • Slack

Well-trained AWS certified Staff

Romexsoft develops a strong bench of AWS-trained and certified staff:

  • SysOps engineers
  • DevOps engineers
  • Field experts
  • Dedicated Service Manager

Various Integration Solutions

Ready to use integrations for major tools and services:

  • AWS CloudWatch
  • NewRelic
  • Zabbix
  • Splunk
  • Loggly

Our Clients

SavvyMoney
TIM Media
Healthera
Omnyfy Marketplace Platform
LearnCube
Trinity Audio
greenfence
Ecommerce Partners

What Our Clients Say

24x7 DevOps Support Services for Healthcare Marketplace

  • “The client has experienced an increase in their SLA from 99% to 99.5%, thanks to the team’s escalation process. The team stays on track using Jira, which helps them manage their workflow and backlog items. The team’s technical and hands-on approach helps them quickly deal with incidents.”

Jun Seki, CTO @ Healthera

24x7 SysOps Support Services for AdTech Company

  • “Romexsoft is a great partner to the AdTech company. They made all possible lines of communication open, providing an overall smooth workflow.”

DevOps Manager @ Equild Holdings

Infrastructure Monitoring Solution for E-learning SaaS Platform

  • “The system introduced by Romextsoft was significantly cheaper than the client’s previous third-party alternative. The product was reliable. The team was responsive, easy to work with, and facilitated direct calls for the project’s progress.”

Daniel O’Reilly, CTO @ LearnCube

DevOps Support Use Cases

Round-the-clock DevOps Support

Romexsoft provides 24×7 monitoring and incident response for IT infrastructures and application located on AWS.

  • 24×7 Monitoring and Incident Response
  • 27×7 Support Team of AWS certified SysOps & DevOps professionals
  • Tier 2 SysOps and Tier 3 DevOps Support
24x7 DevOps support services

Proactive Incident Management

Romexsoft aligns people, processes, and technology involved in responding to, and mitigating, incidents. We are following and implementing the best ITSM strategies in incidents response management:

  • Proactive prevention of incident re-occurrence
  • One service desk to ensure uptime for all your apps
  • Direct reporting of new findings and improvement suggestions
DevOps incident management

Site Reliability Engineering (SRE)

Romexsoft DevOps team takes over the day-by-day management of your AWS cloud environments and workloads while your in-house teams focus on core business tasks.

  • Automates backups and disaster recovery procedures
  • Maximize the effectiveness of your cloud environment
  • Maintain smooth operations during peak loads
DevOps application support and Site Reliability Engineering

Security and Compliance

Romexsoft AWS certified Solution Architects will help you design and maintain secure cloud infrastructures and streamline the process of multi-regulatory compliance.

  • Security audit, and infrastructure assessment reports
  • Secure and compliant architecture design for companies in highly regulated industries like Health Care and FinTech
  • Experts in compliance: GDPR, HIPAA, PCI, SOC1, SOC2
DevOps application support

Our DevOps Toolkit

Incident Tracking and Collaboration

Improve visibility with real-time incident tracking, process tickets and collaborate faster to
take the right real-time actions.
Tools: PagerDuty, Jira Service Desk, Slack.

Next-Gen Monitoring

Detect abnormal changes automatically, provide proactive monitoring of infrastructure, applications and operations, organize full visibility of your cloud system.
Tools: Zabbix, AWS CloudWatch, Prometheus, Grafana

Log Analysis

Do log analysis with high-powered search and visualization capabilities to decrease debugging time and identify bottlenecks faster.
Tools: ElasticSearch, Kibana, FluentD, FluentBit, Logstash

CI/CD

Improve release management, automate deployments with proven continuous delivery practices, builds various CI/CD pipelines for your teams.
Tools: Jenkins, Rundeck, AWS CodeDeploy, AWS CodeBuild

Source Code Management

Collaborate on code securely and seamlessly to build and ship software.
Tools: GitHub, BitBucket, AWS CodeCommit

Scripting

Automate common tasks with useful and powerful scripting languages.
Tools: Python, Bash

Application Containerization

Simplify development and deployment with standardized units of containerized applications.
Tools: Docker, AWS ElasticBeanstalk, Kubernetes, AWS EKS, Kubernetes Operations (KOPS), AWS ECS

Infrastructure as a Code

Datacenter infrastructure management and provisioning with remote operations, and state management.
Tools: Terraform, Packer, Prometheus, Grafana

Configuration Tools

Ongoing management of infrastructures and applications.
Tools: Ansible, Puppet

Our AWS Expertise & Credentials

AWS Certified Solutions Architect Associate
AWS Certified Developer Associate 2020 Badge
AWS Certified SysOps Administrator Associate 2020 Badge
AWS Certified Cloud Practitioner 2020 Badge

Recent Success Stories

24×7 DevOps Support Services for Healthcare Marketplace

DevOps Support Services | Customer Case Study | Healthcare

24×7 DevOps Support Services for E-commerce Agency

DevOps Support Services | Customer Case Study | E-commerce

24×7 DevOps Support Services for Healthcare SaaS Company

DevOps Support Services | Customer Case Study | Healthcare

Contact With Our Experts