End-to-end support for AWS cloud-based businesses
For most business being online and being able to ensure that all systems operate smoothly 24/7 is an incremental part of success. Slightest downtime and unaccounted glitches immediately translate to profit and opportunity losses.
Romexsoft provides day-to-day infrastructure management by implementing best practices to automate common activities and provides full-lifecycle services to provision, run, and support customer`s infrastructure.
How We Work
1. Discovery and Planning
- Establishment of the effective communication channels with development team
- Infrastructure assessment and business impact analysis
- DR capabilities analysis
2. Setup and Transition
- Monitoring tools set up and configuration
- Review of the current on call workflow and adaptation
- Review/update/creation of the Runbooks and Documentation
- Definition and setup of escalation policies
- Key Metrics definition: SLO, SLA
3. Ongoing 24/7 Support
- 24/7 Incident management
- Metrics Analysis
- Post mortem reports
- Service Level Reports
4. Ongoing Improvements
Day-to-day infrastructure management and improvements:
- Automate common activities
- Monitoring and Alerting system capabilities improvement
- Runbooks, knowledge management & documentation
Next-Gen Monitoring Solution
Ready made monitoring solution for your environment that covers infrastructure, services, and applications built on top of proven open source tools:
24/7 Alerting & Incident Management Tools
Ready to use * 24/7 alerting, incident management and collaboration tools:
- Jira Service Desk
* You don’t need to pay for these tools.
AWS Certified Staff
Well trained AWS certified staff:
- SysOps engineers
- DevOps engineers
- Field experts
- Dedicated Service Manager
Ready to use integrations for major tools and services:
- AWS CloudWatch
Leverage our experience providing DevOps consulting for the award-winning customer-centric companies. Maximize your service uptime. Minimize the negative impact of downtime on your business.
24/7 DevOps Support
True 24/7/365 Tier 2 and Tier 3 end-to-end technical support including next-generation monitoring, incident management, SLA, Service Desk, postmortem and findings reports.
Romexsoft’s DevOps & SysOps engineers act as an extension of your in-house team and provide continuous improvements to your infrastructure.
Experienced team of DevOps & SysOps engineers fully dedicated to the realization of your project.
Time & Material
Pay as you go model. When you delegate the particular tasks to be done by our engineers and you pay only for the spent time.
Fixed Price Project
We analyze your requirements and deliver the solution in pre-defined time and budget.
Romexsoft DevOps Ecosystem
Incident Tracking and Collaboration
take the right real-time actions.
Source Code Management
Infrastructure as a Code
Real-time guidance for your business operations
Romexsoft provides round-the-clock coverage and on-demand access to certified SysOps & DevOps technicians. Benefit from our proactive approach to accelerate your system’s performance, improve stability and uptime.
- 24/7/365 next-generation monitoring and cloud support services
- AWS Certified SysOps & DevOps engineers
- Tier 2 and Tier 3 tech support
- Dedicated Service Manager
Incidents response orchestration
Romexsoft aligns people, processes and technology involved in responding to and mitigating incidents. We are following and implementing best strategies in incidents response orchestration:
- Proactive prevention of incidents re-occurrence
- One service desk to ensure uptime for all your apps
- Direct reporting of new findings and advise on improvements
- Intelligent analytics and postmortem incident analysis
Site Reliability Engineering (SRE)
Let Romexsoft’s DevOps team take over the day-by-day management of your AWS cloud environments and workloads while your in-house teams focus on core business tasks.
- Automated backups, disaster recovery procedures
- Maximize the effectiveness of your cloud environment
- Maintain smooth operations during peak loads
- Managed Cloud DevOps services
Security and compliance
Romexsoft’s DevOps team will help you design and maintain secure cloud infrastructures and streamline the process of multi-regulatory compliance.
- Security audit, infrastructure assessment reports and consulting
- Secure and compliant architecture design for companies in highly-regulated industries (Health Care, FinTech)
- Experts in compliance: GDPR, HIPAA, PCI, SOC1, SOC2
- Programmatic monitoring of cyber risks and instant alerts
Partnership and Membership
ZAXID.NET Online News Portal – high load web application architecture design and development by Romexsoft.
TIM is an ad serving platform, offering advertisers and publishers a variety of robust tools to maximize revenues, increase ad ROI and eliminate budget waste – powered by innovative tech solutions and granular data analytics. TIM is a trusted partner of Fortune 500 companies including Nissan, McDonalds, AT&T, Danone, Disqus and other well-known tech and product brands.
SavvyMoney is an online tool that provides users with a free access to their credit score, explains factors impacting it and gives suggestions how it can be improved. The aim of the company is to empower the control of financial health with easy understandable advice about credits and debts, help monitor the credit score according to the interest rates and provide users with more economic options.