24x7 DevOps Support Services

1. Discovery and Planning

• Establish effective communication channels with stakeholders
• Conduct infrastructure assessment and business impact analysis
• Analyze Disaster Recovery capabilities

2. Setup and Transition

• Set up and configure cloud monitoring tools
• Review and adapt the current on-call workflow
• Review, update, or create Runbooks and documentation
• Define key metrics such as SLO and SLA
• Define escalation policies

3. Support 24x7

• Provide 24×7 cloud monitoring
• Provide 24×7 incident resolution

4. Continuous Improvements

Provide 8×5 cloud management and improvements, including:

• cost optimization;
• performance optimization;
• security and compliance;
• post-mortem reports preparation;
• runbooks maintenance

24x7 DevOps Support Services for Healthcare Marketplace

• “The client has experienced an increase in their SLA from 99% to 99.5%, thanks to the team’s escalation process. The team stays on track using Jira, which helps them manage their workflow and backlog items. The team’s technical and hands-on approach helps them quickly deal with incidents.”

Jun Seki, CTO @ Healthera

24x7 SysOps Support Services for AdTech Company

• “Romexsoft is a great partner to the AdTech company. They made all possible lines of communication open, providing an overall smooth workflow.”

DevOps Manager @ Equild Holdings

Infrastructure Monitoring Solution for E-learning SaaS Platform

• “The system introduced by Romextsoft was significantly cheaper than the client’s previous third-party alternative. The product was reliable. The team was responsive, easy to work with, and facilitated direct calls for the project’s progress.”

Daniel O’Reilly, CTO @ LearnCube