24/7 DevOps Support Services

Romexsoft provides end-to-end DevOps Support Services for SaaS companies to provision, run, and optimize their infrastructures and cloud operations on AWS.

DevOps Support Services

DevOps Support Services We Provide

Romexsoft offers a comprehensive range of DevOps Support and Maintenance Services designed to ensure business continuity, enhance security, and optimize the performance of your AWS infrastructure and applications. Our service offerings include:

24/7 NOC Monitoring and Incident Response

Romexsoft provides round-the-clock NOC services including NOC monitoring and incident response for IT infrastructures and critical apps settled on AWS, including:

  • 24/7 NOC monitoring and incident response
  • 15-minute response time on P1 issues
  • 24×7 Tier-2 SysOps and 8×5 DevOps support teams
Romexsoft's 24/7 NOC Monitoring and Incident Response Services.

Proactive Incident Management

We deliver proactive incident management services by aligning people, processes, and technology involved in responding to and mitigating incidents following the best ITSM strategies, including:

  • Proactive prevention of incident re-occurrence
  • Centralized service desk to ensure uptime for all your apps
  • Direct reporting of new findings and improvement suggestions
As part of our DevOps support services, Romexsoft offers round-the-clock IT incident management services.

Site Reliability Engineering (SRE)

Our experienced DevOps team takes over the day-to-day management of your AWS cloud environments and workloads to improve reliability and scalability of your cloud software. Our SRE services include:

  • Automated backups and disaster recovery procedures
  • Maximization of the effectiveness of your cloud environment
  • Maintenance of smooth operations during peak loads
Romexsoft offers site reliability engineering services for AWS cloud environments and workloads.

Cloud Security and Compliance

Romexsoft offers security monitoring and maintenance of your cloud infrastructures and apps ensuring multi-regulatory compliance. Our DevSecOps services include:

  • Security monitoring and maintenance
  • Cloud modernization using best security practices
  • Security and compliance implementation including multi-regulatory compliances such as HIPAA, PCI, SOC1, SOC2
Romexsoft's Cloud Security and Compliance Services.

Cloud Cost Optimization

We provide cost optimization services to reduce cloud infrastructure costs, optimize resource utilization, and improve the performance of your applications. Our cloud cost optimization services include:

  • Choosing the right pricing models
  • Matching capacity with demand
  • Implementing processes to identify resource waste
Romexsoft's Cloud Cost Optimization Services for IT infrastructures and apps settled on AWS.

Contact Our Support Team

Discuss your specific requirements with our experts to receive a personalized quote for 24/7 NOC monitoring, incident response, and SRE services.

Our DevOps Support Phases

At Romexsoft, we recognize the critical importance of smooth and efficient operations for your business-critical applications.

Our DevOps Support Phases are thoroughly designed to optimize your infrastructure for efficiency, resilience, and scalability, ensuring that the highest security standards are consistently met.

From the initial discovery to round-the-clock support, ongoing maintenance, and continuous improvements, our 24/7 NOC support team is committed to reducing downtime and enhancing system reliability.

01

Discovery and Planning

Starting day one, the Discovery and Planning phase usually takes up to 2 weeks and consists of the following steps:

  • Establish effective communication channels with stakeholders
  • Conduct infrastructure assessment and business impact analysis
  • Analyze Disaster Recovery capabilities
02

Setup and Transition

Then, the next 2 weeks are spent on the Setup and Transition phase. The typical activities include:

  • Set up and configure cloud monitoring tools
  • Review and adapt the current on-call workflow
  • Review, update, or create Runbooks and documentation
  • Define key metrics such as SLO (Service Level Objectives) and SLA (Service Level Agreements)
  • Define escalation policies
03

24/7 NOC Monitoring and Incident Resolution

Immediately, upon completion of the 1st and 2nd phases, the NOC team starts their round-the-clock monitoring and incident resolution activities.

  • 24/7 cloud monitoring
  • 24/7 incident response
  • 24/7 incident resolution
04

Ongoing Environments Management and SRE

Ongoing infrastructure management and site reliability engineering services are performed by our certified DevOps team during regular office hours, including:

  • Cloud cost optimization
  • Performance optimization
  • Cloud security and compliance
  • Preparation of post-mortem reports
  • Updates to runbooks

24/7 DevOps Support Pricing Plans

Romexsoft's 24/7 DevOps Support is a subscription-based service that is priced on a per-system basis and your SLA and SLO requirements. Our pricing plans are designed to cover the unique needs of your business, ensuring you get the right level of support at a good price.

DevOps Support Level Tiers

Choose the support package below that fits your application's criticality, performance, and budget needs.

Response time on P1 issues

Tier-2 Services: 24/7 NOC monitoring and incident response provided by certified NOC team.

Tier-3 Services: 8/5 Infrastructure management and SRE provided by certified DevOps team.

Monthly Cost

Startup

Suited for emerging businesses operating on a relatively small scale

Response time on P1 issues

30 minutes

Tier-2 Services: 24/7 NOC monitoring and incident response provided by certified NOC team

10 support cases


Tier-3 Services: 8/5 Infrastructure management and SRE provided by certified DevOps team

20 DevOps hours

Monthly Cost

$3,400

Business

Ideal for medium-sized businesses and expanding operations

Response time on P1 issues

15 minutes

Tier-2 Services: 24/7 NOC monitoring and incident response provided by certified NOC team

30 support cases


Tier-3 Services: 8/5 Infrastructure management and SRE provided by certified DevOps team

60 DevOps hours

Monthly Cost

$4,700

Enterprise

Tailored for established enterprises and mission critical systems

Response time on P1 issues

10 minutes

Tier-2 Services: 24/7 NOC monitoring and incident response provided by certified NOC team

100 support cases


Tier-3 Services: 8/5 Infrastructure management and SRE provided by certified DevOps team

120 DevOps hours

Monthly Cost

Talk to Support Expert

Let Our Support Team Elevate Your Operations

Discuss your specific requirements with our experts to receive a personalized quote.

Related Success Stories

Discover how our experts reduced business-hour incidents by 40% through 24/7 DevOps support and automated infrastructure management.

Learn how we enhanced a client's application performance, bolstered its resilience, and ensured the security of users' data.

Reveal how we achieved up to a 70% reduction of downtime incidents while enhancing customer's infrastructure security and cost-efficiency for seamless 24/7 operation.

Our Clients

Digitail - The all-in-one software for veterinary clinics

What Our Clients Say

24/7 DevOps Support Services for Healthcare Marketplace

I cannot fault Romexsoft's service. They are experts on AWS and offer advice and support 24/7. They are always available to answer any queries and if we have a problem they will resolve in swiftly. They are also a great team of people and I enjoy our weekly meetings. Since Romexsoft have managed and maintained our infrastructure, problems with our system are very rare.

Kevin Lanzon
Engineering Manager @ Healthera

24/7 NOC services for E-learning Company

The system introduced by Romextsoft was significantly cheaper than the client’s previous third-party alternative. The product was reliable. The team was responsive, easy to work with, and facilitated direct calls for the project’s progress.

Daniel O’Reilly
CTO @ LearnCube

Why Choose Romexsoft as Your DevOps Support Company?

Choosing Romexsoft as your DevOps support company means opting for a dedicated team that's committed to your success. With our comprehensive NOC support, expert knowledge, and proactive approach, we empower your business to operate more efficiently, securely, and competitively.

DevOps Support Solutions

Tailored Support Solutions

At Romexsoft, we understand that each business is unique. That’s why we offer customized support plans tailored to meet the specific needs and challenges of your infrastructure. Our flexible approach ensures that your business receives the most effective support, precisely when and where you need it.

DevOps Support Model

Proactive Support Model

We don’t just react to issues; we anticipate them. Our proactive 24/7 NOC monitoring and DevOps support model is designed to identify and resolve potential problems before they can impact your operations, ensuring your systems are always running smoothly.

DevOps Support Team

Expert Support Team

Our team consists of industry-certified SysOps engineers, DevOps engineers, and Solutions Architects who are experts in their field. Our professionals bring best practices and innovative solutions to your projects, ensuring your operations are streamlined and efficient.

Our AWS Certifications

AWS Certified Solutions Architect Professional badge showcases that being a reputable AWS Consulting Company Romexsoft is has experienced consultants offering its professional services.
AWS Certified Solutions Architect Associate badge demonstrates that Romexsoft has seasoned consultants providing its AWS Consulting Services.
AWS Certified DevOps Engineer Professional badge demonstrates that being a reputable DevOps Services Provider Romexsoft has skilled consultants offering its DevOps Consulting Services.
AWS Certified Developer - Associate badge proves that Romexsoft maintains a team of experienced and certified developers offering its Cloud App Development Services for SMBs and Startups.
AWS Certified SysOps Administrator Associate badge demonstrates that Romexsoft maintains skilled staff offering its DevOps Managed Services.
AWS Certified Cloud Practitioner badge demonstrates that being a reputable AWS Managed Services Provider Romexsoft maintains a skilled staff.

FAQ

What is DevOps Support?

DevOps Support is a type of service offered by professional DevOps companies that provide ongoing technical support to ensure that customers' infrastructures and business-critical apps operate smoothly. It involves a team of experienced DevOps and SysOps engineers that provide 24x7 monitoring, technical support, and incident resolution within specified SLA.

What services are included in DevOps Support?

DevOps Support services typically include:

- 24x7 monitoring and incident resolution
- Proactive incident management
- Site reliability engineering (SRE)
- Security and compliance
- Cloud cost optimization

These services may vary depending on the DevOps service provider and the specific needs of your business.

How can DevOps Support improve my business operations?

DevOps Support Services offered by a team of experienced DevOps and SysOps engineers can help improve your business operations and increase overall system efficiency by reducing downtimes and improving system performance and security.

How much does DevOps Support cost?

The cost of DevOps Support services varies depending on the DevOps service provider and the level of service required to meet SLA (service level agreement) and SLO (service level objective) requirements. Generally, DevOps Support is a subscription-based service that is priced on a per-system basis in accordance with the specified SLA and SLO requirements.

Contact Our DevOps Support Team Today!