DevOps Support Services

Grow your business, and we’ll ensure your IT infrastructure and workloads keep up with the pace.

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End-to-end 24×7 DevOps Support Services for SaaS Companies Settled on AWS

For most businesses, online presence and smooth operation of all systems 24×7 is the key to success. Even the slightest downtime or unaccounted system glitches can immediately translate to profit or opportunity losses.

Romexsoft provides end-to-end round the clock DevOps Support Services to PROVISION, RUN, and OPTIMIZE IT infrastructures and apps for SaaS companies settled on AWS.

Maximize your service uptime and minimize the negative impact of downtime on your business with experienced AWS certified SysOps and DevOps professionals.

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How It Works

1. Discovery and Planning

  • Establishing effective communication channels with the development team
  • Infrastructure assessment and business impact analysis
  • DR capabilities analysis

2. Setup and Transition

  • Monitoring tools setup and configuration
  • Review of the current on-call workflow and adaptation
  • Review/update/create the Runbooks and Documentation
  • Key Metrics definition; SLO, SLA, and Escalation policies approval

3. Ongoing 24x7 Support

  • 24×7 Incident Response
  • Metrics Analysis
  • Post Mortem Reports
  • Service Level Reports

4. Ongoing Improvements

  • Day-to-day infrastructure management
  • Automation of common activities
  • Monitoring and Alerting system capabilities improvement
  • Runbooks, knowledge management & documentation

Key Benefits

Next-Gen Monitoring Solution

Ready-made monitoring solution for your environment:

  • Zabbix
  • Kibana
  • Graphana
  • Prometheus
  • ElasticSearch

24x7 Alerting & Incident Management Tools

Ready to use 24×7 alerting, incident management and collaboration tools:

  • PagerDuty
  • Jira Service Desk
  • PingDom
  • Slack

Well-trained AWS certified Staff

Romexsoft develops a strong bench of AWS-trained and certified staff:

  • SysOps engineers
  • DevOps engineers
  • Field experts
  • Dedicated Service Manager

Various Integration Solutions

Ready to use integrations for major tools and services:

  • AWS CloudWatch
  • NewRelic
  • Zabbix
  • Splunk
  • Loggly

Our Clients

SavvyMoney Logo
therapyBOSS logo
TIM Media logo
Healthera logo
LearnCube logo
Omnyfy logo
Trinity Audio logo
Greenfence logo
Gorgany logo

What Our Clients Say

24x7 DevOps Support Services for Healthcare Marketplace

  • “The client has experienced an increase in their SLA from 99% to 99.5%, thanks to the team’s escalation process. The team stays on track using Jira, which helps them manage their workflow and backlog items. The team’s technical and hands-on approach helps them quickly deal with incidents.”

Jun Seki, CTO @ Healthera

24x7 SysOps Support Services for AdTech Company

  • “Romexsoft is a great partner to the AdTech company. They made all possible lines of communication open, providing an overall smooth workflow.”

DevOps Manager @ Equild Holdings

Infrastructure Monitoring Solution for E-learning SaaS Platform

  • “The system introduced by Romextsoft was significantly cheaper than the client’s previous third-party alternative. The product was reliable. The team was responsive, easy to work with, and facilitated direct calls for the project’s progress.”

Daniel O’Reilly, CTO @ LearnCube

DevOps Support Use Cases

Round-the-clock DevOps Support

Romexsoft provides 24×7 monitoring and incident resolution for IT infrastructures and critical apps settled on AWS.

  • 24×7 Monitoring and Incident Response
  • 27×7 Support Team of AWS certified SysOps & DevOps professionals
  • Tier 2 SysOps and Tier 3 DevOps Support
24x7 DevOps support services

Proactive Incident Management

Romexsoft aligns people, processes, and technology involved in responding to, and mitigating, incidents. We are following and implementing the best ITSM strategies in incidents response management:

  • Proactive prevention of incident re-occurrence
  • One service desk to ensure uptime for all your apps
  • Direct reporting of new findings and improvement suggestions
DevOps incident management

Site Reliability Engineering (SRE)

Romexsoft DevOps team takes over the day-by-day management of your AWS cloud environments and workloads while your in-house teams focus on core business tasks.

  • Automates backups and disaster recovery procedures
  • Maximize the effectiveness of your cloud environment
  • Maintain smooth operations during peak loads
DevOps application support and Site Reliability Engineering

Security and Compliance

Romexsoft AWS certified Solution Architects will help you design and maintain secure cloud infrastructures and streamline the process of multi-regulatory compliance.

  • Security audit, and infrastructure assessment reports
  • Secure and compliant architecture design for companies in highly regulated industries like Health Care and FinTech
  • Experts in compliance: GDPR, HIPAA, PCI, SOC1, SOC2
DevOps application support

Our DevOps Toolkit

Incident Tracking and Collaboration

Improve visibility with real-time incident tracking, process tickets and collaborate faster to
take the right real-time actions.
Tools: PagerDuty, Jira Service Desk, Slack.

Next-Gen Monitoring

Detect abnormal changes automatically, provide proactive monitoring of infrastructure, applications and operations, organize full visibility of your cloud system.
Tools: Zabbix, AWS CloudWatch, Prometheus, Grafana

Log Analysis

Do log analysis with high-powered search and visualization capabilities to decrease debugging time and identify bottlenecks faster.
Tools: ElasticSearch, Kibana, FluentD, FluentBit, Logstash


Improve release management, automate deployments with proven continuous delivery practices, builds various CI/CD pipelines for your teams.
Tools: Jenkins, Rundeck, AWS CodeDeploy, AWS CodeBuild

Source Code Management

Collaborate on code securely and seamlessly to build and ship software.
Tools: GitHub, BitBucket, AWS CodeCommit


Automate common tasks with useful and powerful scripting languages.
Tools: Python, Bash

Application Containerization

Simplify development and deployment with standardized units of containerized applications.
Tools: Docker, AWS ElasticBeanstalk, Kubernetes, AWS EKS, Kubernetes Operations (KOPS), AWS ECS

Infrastructure as a Code

Datacenter infrastructure management and provisioning with remote operations, and state management.
Tools: Terraform, Packer, Prometheus, Grafana

Configuration Tools

Ongoing management of infrastructures and applications.
Tools: Ansible, Puppet

24x7 DevOps Support Services FAQ

What is DevOps support?

  • DevOps support means providing, controlling, and securing IT infrastructures as well as ensuring uninterrupted functioning of business-critical applications.
  • DevOps (acronym for development and operations) movement emerged as the aspiration to “break the wall” and “close the gap” between the two IT functions – development and operations. This gradual unification is highly beneficial for both businesses and IT specialists.
  • DevOps stands for a set of practices aimed at establishing better collaboration between the Devs and the Ops and helping to develop, update and deploy new applications faster.

What does DevOps support include?

Depending on the service provider, DevOps support includes:

  • 24×7 management of your cloud environments and workloads
  • 24×7 monitoring and incidents response for IT infrastructures and apps
  • proactive prevention of incident reoccurrence to ensure apps uptime
  • reporting on new incident findings and improvement suggestions
  • maintenance of IT infrastructures to ensure security and compliance

Why should you use DevOps?

Software no longer supports businesses, they became an integral component of every business. Companies interact with their customers on all kinds of devices through softwares such as online services or applications. To increase operational efficiency companies use software in every part of the value chain, e.g. logistics, communications, and operations.

So we recommend implementing DevOps practices to create secure, robust, and cost-effective environments for your software as well as provide automated configuration management for different environments.

What are the main benefits of DevOps integration?

Implementation of DevOps helps businesses boost their efficiency on multiple layers. It enables to increase the frequency of deployment , which speeds up the product’s time to market. Moreover, it helps businesses improve the quality of their software, at the same time – save costs on development and increase their revenue.

Collaboration and processes in a team become much more mature and coordinated because DevOps involves many stakeholders and encourages cooperation. DevOps ensures scalability and software reliability that are also the important points to consider.

Our AWS Expertise & Credentials

AWS Certified Solutions Architect - Professional badge showcases that Romexsoft maintains well-trained and certified staff experienced in AWS Cost Optimization, AWS Cloud Migration, and Legacy App Modernization.
AWS Certified DevOps Engineer - Professional badge showcases that Romexsoft maintains an experienced and certified DevOps Team offering its DevOps as a Service to SMBs and Startups settled on AWS.
AWS Certified Solutions Architect - Associate badge showcases that Romexsoft maintains well-trained and certified staff offering its AWS Consulting Services.
AWS Certified Developer - Associate badge proves that Romexsoft maintains a team of experienced and certified developers offering its Cloud App Development Services for SMBs and Startups settled on AWS.
AWS Certified SysOps Administrator - Associate badge showcases that Romexsoft maintains well-trained and certified staff offering its AWS Managed Services.
AWS Certified Cloud Practitioner badge demonstrates that being a trusted AWS Managed Services Provider, Romexsoft maintains a well-trained and certified staff.

Related Success Stories

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Verified by AWS

Romexsoft AWS Partner Network Badge 2022

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Verified by AWS

Romexsoft AWS Advanced Tier Services Partner Badge

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Verified by AWS

Romexsoft AWS Advanced Tier Services Partner Badge

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Partnership & Awards

AWS Advanced Tier Services Partner badge demonstrates that Romexsoft is a trusted AWS Managed Service Provider with a strong team of certified experts offering AWS Consulting Services and AWS Managed Services.
Clutch recognized Romexsoft and its AWS Consulting Services for SMBs and Startups as one of the top-performing IT services companies in the cloud consulting segment.
Clutch recognized Romexsoft and its end-to-end 24x7 DevOps Support Services as a top-rated AWS Managed Service Provider in Ukraine.
Clutch named Romexsoft a top-10 leading IT services company in Ukraine that is offering AWS Managed Services due to its proven industry expertise and effective service delivery.
Clutch recognized Romexsoft as a top outsourcing java development company in Ukraine that is able to provide measurable results and offer excellent customer service.

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