24x7 DevOps Support Services

Romexsoft provides end-to-end DevOps Support Services for SaaS companies to provision, run, and optimize their infrastructures and cloud operations on AWS.

End-to-end DevOps Support Services

  • 24×7 monitoring and incident response
  • 15-minute response time on P1 issues
  • 24×7 Tier-2 SysOps NOC Team
  • 8×5 Tier-3 DevOps Support Team
  • Site reliability engineering (SRE)
  • Cloud cost optimization
  • Security and compliance

Contact Trusted DevOps Support Company

    DevOps Support Services We Provide

    Romexsoft offers a comprehensive range of DevOps Support Services designed to ensure business continuity, enhance security, and optimize the performance of your AWS infrastructure and applications. Our service offerings include:

    24×7 Monitoring and Incident Resolution

    As part of our DevOps support services, Romexsoft provides round-the-clock monitoring and incident resolution for IT infrastructures and critical apps settled on AWS, including:

    • 24×7 monitoring and incident response
    • 15-minute response time on P1 issues
    • 24×7 Tier-2 SysOps and 8×5 DevOps support teams
    Romexsoft offers 24×7 monitoring and incident resolution with its 24x7 Tier-2 SysOps and 8x5 DevOps support teams

    Proactive Incident Management

    We deliver proactive incident management services by aligning people, processes, and technology involved in responding to and mitigating incidents following the best ITSM strategies, including:

    • Proactive prevention of incident re-occurrence
    • Centralized service desk to ensure uptime for all your apps
    • Direct reporting of new findings and improvement suggestions
    Romexsoft provides proactive incident management by utilizing best ITSM strategies within its DevOps support services

    Site Reliability Engineering (SRE)

    Our experienced DevOps team takes over the day-to-day management of your AWS cloud environments and workloads to improve reliability and scalability of your cloud software. Our SRE services include:

    • Automated backups and disaster recovery procedures
    • Maximization of the effectiveness of your cloud environment
    • Maintenance of smooth operations during peak loads
    Site Reliability Engineering is offered by Romexsoft as a part of its 24x7 DevOps Support Services

    Security and Compliance

    As part of our DevOps support services, Romexsoft offers security monitoring and maintenance of your cloud infrastructures and apps ensuring multi-regulatory compliance. Our DevSecOps services include:

    • Security monitoring and maintenance
    • Cloud modernization using best security practices
    • Security and compliance implementation including multi-regulatory compliances such as HIPAA, PCI, SOC1, SOC2
    Security monitoring and maintenance offered by Romexsoft DevSecOps experts within its 24x7 DevOps support services

    Cloud Cost Optimization

    We provide cost optimization services to reduce cloud infrastructure costs, optimize resource utilization, and improve the performance of your applications. Our cloud cost optimization services include:

    • Choosing the right pricing models
    • Matching capacity with demand
    • Implementing processes to identify resource waste
    Cloud cost optimization services provided by Romexsoft's 8x5 DevOps support team within its DevOps support services

    24×7 DevOps Support Pricing Plans

    At Romexsoft, we offer flexible and transparent pricing plans for our 24×7 DevOps Support Services. 24×7 DevOps Support Service is a subscription-based service that is priced on a per-system basis in accordance with the specified SLA and SLO requirements. Our plans are designed to cater to the unique needs of your business, ensuring you get the right level of support at a competitive price.

    DevOps Support Tiers & SLA

    Startup

    Business

    Enterprise

    Response time on P1 issues 30 minutes 15 minutes 10 minutes
    Tier-2 AWS Cloud Support & Incident Reesolution provided by SysOps team at 24×7 10 support cases 30 support cases 100 support cases
    Tier-3 Infrastructure Management & Improvements provided by DevOps team at 8×5 20 DevOps hours 60 DevOps hours 120 DevOps hours
    Monthly Cost $3,400 $4,700 Talk to DevOps Expert

    Our 24x7 DevOps Support Phases

    1. Discovery and Planning

    • Establish effective communication channels with stakeholders
    • Conduct infrastructure assessment and business impact analysis
    • Analyze Disaster Recovery capabilities

    2. Setup and Transition

    • Set up and configure cloud monitoring tools
    • Review and adapt the current on-call workflow
    • Review, update, or create Runbooks and documentation
    • Define key metrics such as SLO and SLA
    • Define escalation policies

    3. Support 24x7

    • Provide 24×7 cloud monitoring
    • Provide 24×7 incident resolution

    4. Continuous Improvements

    Provide 8×5 cloud management and improvements, including:

    • cost optimization;
    • performance optimization;
    • security and compliance;
    • post-mortem reports preparation;
    • runbooks maintenance

    Contact Our DevOps Support Engineer

    Contact us today to discuss your specific requirements and get a personalized quote for our 24×7 DevOps Support Services.

      Why Choose Romexsoft 24x7 DevOps Support Services?

      Romexsoft provides customized DevOps Support Services that are tailored to meet the specific needs of your business. Our team of experienced DevOps and SysOps engineers works around the clock to ensure that your infrastructure and business-critical apps operate smoothly.

      Next-Gen Monitoring

      Ready-made monitoring solution for your environment:

      • Zabbix
      • Kibana
      • Graphana
      • Prometheus
      • ElasticSearch

      24x7 Incident Management

      Ready to use 24×7 alerting, incident management and collaboration tools:

      • PagerDuty
      • Jira Service Desk
      • PingDom
      • Slack

      AWS-certified Staff

      Romexsoft maintains a strong bench of well-trained and certified staff:

      • SysOps engineers
      • DevOps engineers
      • Solutions architects
      • Field experts

      Various Integrations

      Ready-made integrations with major tools and services:

      • AWS CloudWatch
      • NewRelic
      • Zabbix
      • Splunk
      • Loggly

      Our Clients

      SavvyMoney Logo
      therapyBOSS logo
      TIM Media logo
      Healthera logo
      LearnCube logo
      Omnyfy logo
      Trinity Audio logo
      Greenfence logo
      Gorgany logo

      Our DevOps Support Services Reviews

      24x7 DevOps Support Services for Healthcare Marketplace

      • “The client has experienced an increase in their SLA from 99% to 99.5%, thanks to the team’s escalation process. The team stays on track using Jira, which helps them manage their workflow and backlog items. The team’s technical and hands-on approach helps them quickly deal with incidents.”

      Jun Seki, CTO @ Healthera

      24x7 SysOps Support Services for AdTech Company

      • “Romexsoft is a great partner to the AdTech company. They made all possible lines of communication open, providing an overall smooth workflow.”

      DevOps Manager @ Equild Holdings

      Infrastructure Monitoring Solution for E-learning SaaS Platform

      • “The system introduced by Romextsoft was significantly cheaper than the client’s previous third-party alternative. The product was reliable. The team was responsive, easy to work with, and facilitated direct calls for the project’s progress.”

      Daniel O’Reilly, CTO @ LearnCube

      DevOps Support FAQ

      What is DevOps Support?

      DevOps Support is a type of service offered by professional DevOps companies that provide ongoing technical support to ensure that customers' infrastructures and business-critical apps operate smoothly. It involves a team of experienced DevOps and SysOps engineers that provide 24x7 monitoring, technical support, and incident resolution within specified SLA.

      What services are included in DevOps Support?

      DevOps Support services typically include:

      - 24x7 monitoring and incident resolution
      - Proactive incident management
      - Site reliability engineering (SRE)
      - Security and compliance
      - Cloud cost optimization

      These services may vary depending on the DevOps service provider and the specific needs of your business.

      How can DevOps Support improve my business operations?

      DevOps Support Services offered by a team of experienced DevOps and SysOps engineers can help improve your business operations and increase overall system efficiency by reducing downtimes and improving system performance and security.

      How much does DevOps Support cost?

      The cost of DevOps Support services varies depending on the DevOps service provider and the level of service required to meet SLA (service level agreement) and SLO (service level objective) requirements. Generally, DevOps Support is a subscription-based service that is priced on a per-system basis in accordance with the specified SLA and SLO requirements.

      Our AWS Expertise & Credentials

      AWS Certified Solutions Architect Professional badge showcases that being a reputable AWS Consulting Company Romexsoft is has experienced consultants offering its professional services.
      AWS Certified DevOps Engineer Professional badge demonstrates that being a reputable DevOps Services Provider Romexsoft has skilled consultants offering its DevOps Consulting Services.
      AWS Certified Solutions Architect Associate badge demonstrates that Romexsoft has seasoned consultants providing its AWS Consulting Services.
      AWS Certified Developer - Associate badge proves that Romexsoft maintains a team of experienced and certified developers offering its Cloud App Development Services for SMBs and Startups.
      AWS Certified SysOps Administrator Associate badge demonstrates that Romexsoft maintains skilled staff offering its DevOps Managed Services.
      AWS Certified Cloud Practitioner badge demonstrates that being a reputable AWS Managed Services Provider Romexsoft maintains a skilled staff.

      Our DevOps Support Services Related Success Stories

      AWS Services for Online Store | Customer Case Study | E-Commerce

      AWS DevOps Services for Online Marketplace PaaS | Customer Case Study | Ecommerce

      Verified by AWS

      Romexsoft AWS Partner Network Badge 2022

      DevOps Support Services | Customer Case Study | Healthcare

      Verified by AWS

      Romexsoft AWS Advanced Tier Services Partner Badge

      DevOps Support Services | Customer Case Study | Healthcare

      Verified by AWS

      Romexsoft AWS Advanced Tier Services Partner Badge

      DevOps Support Services | Customer Case Study | E-Commerce

      DevOps Support Services | Customer Case Study | AdTech

      Partnership & Awards

      AWS Advanced Tier Services Partner badge demonstrates that Romexsoft is a trusted AWS Managed Service Provider with a strong team of certified experts offering AWS Consulting Services and AWS Managed Services.
      Clutch recognized Romexsoft and its AWS Consulting Services for SMBs and Startups as one of the top-performing IT services companies in the cloud consulting segment.
      Clutch recognized Romexsoft and its end-to-end 24x7 DevOps Support Services as a top-rated AWS Managed Service Provider in Ukraine.
      Clutch named Romexsoft a top-10 leading IT services company in Ukraine that is offering AWS Managed Services due to its proven industry expertise and effective service delivery.
      Clutch recognized Romexsoft as a top outsourcing java development company in Ukraine that is able to provide measurable results and offer excellent customer service.

      Contact DevOps Support Team

      Contact us today to discuss your specific requirements and get a personalized quote for our 24×7 DevOps Support Services.