DevOps Support Services We Provide
Romexsoft offers a comprehensive range of DevOps Support Services designed to ensure business continuity, enhance security, and optimize the performance of your AWS infrastructure and applications. Our service offerings include:
24×7 Monitoring and Incident Resolution
As part of our DevOps support services, Romexsoft provides round-the-clock monitoring and incident resolution for IT infrastructures and critical apps settled on AWS, including:
- 24×7 monitoring and incident response
- 15-minute response time on P1 issues
- 24×7 Tier-2 SysOps and 8×5 DevOps support teams
Proactive Incident Management
We deliver proactive incident management services by aligning people, processes, and technology involved in responding to and mitigating incidents following the best ITSM strategies, including:
- Proactive prevention of incident re-occurrence
- Centralized service desk to ensure uptime for all your apps
- Direct reporting of new findings and improvement suggestions
Site Reliability Engineering (SRE)
Our experienced DevOps team takes over the day-to-day management of your AWS cloud environments and workloads to improve reliability and scalability of your cloud software. Our SRE services include:
- Automated backups and disaster recovery procedures
- Maximization of the effectiveness of your cloud environment
- Maintenance of smooth operations during peak loads
Security and Compliance
As part of our DevOps support services, Romexsoft offers security monitoring and maintenance of your cloud infrastructures and apps ensuring multi-regulatory compliance. Our DevSecOps services include:
- Security monitoring and maintenance
- Cloud modernization using best security practices
- Security and compliance implementation including multi-regulatory compliances such as HIPAA, PCI, SOC1, SOC2
Cloud Cost Optimization
We provide cost optimization services to reduce cloud infrastructure costs, optimize resource utilization, and improve the performance of your applications. Our cloud cost optimization services include:
- Choosing the right pricing models
- Matching capacity with demand
- Implementing processes to identify resource waste
24×7 DevOps Support Pricing Plans
At Romexsoft, we offer flexible and transparent pricing plans for our 24×7 DevOps Support Services. 24×7 DevOps Support Service is a subscription-based service that is priced on a per-system basis in accordance with the specified SLA and SLO requirements. Our plans are designed to cater to the unique needs of your business, ensuring you get the right level of support at a competitive price.
DevOps Support Tiers & SLA |
Startup |
Business |
Enterprise |
Response time on P1 issues | 30 minutes | 15 minutes | 10 minutes |
Tier-2 AWS Cloud Support & Incident Reesolution provided by SysOps team at 24×7 | 10 support cases | 30 support cases | 100 support cases |
Tier-3 Infrastructure Management & Improvements provided by DevOps team at 8×5 | 20 DevOps hours | 60 DevOps hours | 120 DevOps hours |
Monthly Cost | $3,400 | $4,700 | Talk to DevOps Expert |
Our 24x7 DevOps Support Phases
1. Discovery and Planning
- Establish effective communication channels with stakeholders
- Conduct infrastructure assessment and business impact analysis
- Analyze Disaster Recovery capabilities
2. Setup and Transition
- Set up and configure cloud monitoring tools
- Review and adapt the current on-call workflow
- Review, update, or create Runbooks and documentation
- Define key metrics such as SLO and SLA
- Define escalation policies
3. Support 24x7
- Provide 24×7 cloud monitoring
- Provide 24×7 incident resolution
4. Continuous Improvements
Provide 8×5 cloud management and improvements, including:
- cost optimization;
- performance optimization;
- security and compliance;
- post-mortem reports preparation;
- runbooks maintenance
Contact Our DevOps Support Engineer
Contact us today to discuss your specific requirements and get a personalized quote for our 24×7 DevOps Support Services.
Why Choose Romexsoft 24x7 DevOps Support Services?
Romexsoft provides customized DevOps Support Services that are tailored to meet the specific needs of your business. Our team of experienced DevOps and SysOps engineers works around the clock to ensure that your infrastructure and business-critical apps operate smoothly.
Next-Gen Monitoring
Ready-made monitoring solution for your environment:
- Zabbix
- Kibana
- Graphana
- Prometheus
- ElasticSearch
24x7 Incident Management
Ready to use 24×7 alerting, incident management and collaboration tools:
- PagerDuty
- Jira Service Desk
- PingDom
- Slack
AWS-certified Staff
Romexsoft maintains a strong bench of well-trained and certified staff:
- SysOps engineers
- DevOps engineers
- Solutions architects
- Field experts
Various Integrations
Ready-made integrations with major tools and services:
- AWS CloudWatch
- NewRelic
- Zabbix
- Splunk
- Loggly
Our Clients
Our DevOps Support Services Reviews
24x7 DevOps Support Services for Healthcare Marketplace
- “The client has experienced an increase in their SLA from 99% to 99.5%, thanks to the team’s escalation process. The team stays on track using Jira, which helps them manage their workflow and backlog items. The team’s technical and hands-on approach helps them quickly deal with incidents.”
Jun Seki, CTO @ Healthera
24x7 SysOps Support Services for AdTech Company
- “Romexsoft is a great partner to the AdTech company. They made all possible lines of communication open, providing an overall smooth workflow.”
DevOps Manager @ Equild Holdings
Infrastructure Monitoring Solution for E-learning SaaS Platform
- “The system introduced by Romextsoft was significantly cheaper than the client’s previous third-party alternative. The product was reliable. The team was responsive, easy to work with, and facilitated direct calls for the project’s progress.”
Daniel O’Reilly, CTO @ LearnCube
DevOps Support FAQ
DevOps Support is a type of service offered by professional DevOps companies that provide ongoing technical support to ensure that customers' infrastructures and business-critical apps operate smoothly. It involves a team of experienced DevOps and SysOps engineers that provide 24x7 monitoring, technical support, and incident resolution within specified SLA.
DevOps Support services typically include:
- 24x7 monitoring and incident resolution
- Proactive incident management
- Site reliability engineering (SRE)
- Security and compliance
- Cloud cost optimization
These services may vary depending on the DevOps service provider and the specific needs of your business.
DevOps Support Services offered by a team of experienced DevOps and SysOps engineers can help improve your business operations and increase overall system efficiency by reducing downtimes and improving system performance and security.
The cost of DevOps Support services varies depending on the DevOps service provider and the level of service required to meet SLA (service level agreement) and SLO (service level objective) requirements. Generally, DevOps Support is a subscription-based service that is priced on a per-system basis in accordance with the specified SLA and SLO requirements.
Our AWS Expertise & Credentials
Our DevOps Support Services Related Success Stories
AWS Services for Online Store | Customer Case Study | E-Commerce
AWS DevOps Services for Online Marketplace PaaS | Customer Case Study | Ecommerce
Verified by AWS
DevOps Support Services | Customer Case Study | Healthcare
Verified by AWS
DevOps Support Services | Customer Case Study | Healthcare
Verified by AWS
DevOps Support Services | Customer Case Study | E-Commerce
DevOps Support Services | Customer Case Study | AdTech
Partnership & Awards
Contact DevOps Support Team
Contact us today to discuss your specific requirements and get a personalized quote for our 24×7 DevOps Support Services.