DevOps Support Services

Grow your business, and we’ll ensure your IT infrastructure and workloads keep up with the pace.

End-to-end 24×7 DevOps Support Services for SaaS Companies Settled on AWS

For most businesses, online presence and smooth operation of all systems 24×7 is the key to success. Even the slightest downtime or unaccounted system glitches can immediately translate to profit or opportunity losses.

Romexsoft provides end-to-end round the clock DevOps Support Services to PROVISION, RUN, and OPTIMIZE IT infrastructures and apps for SaaS companies settled on AWS.

Maximize your service uptime and minimize the negative impact of downtime on your business with experienced AWS certified SysOps and DevOps professionals.

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How It Works

1. Discovery and Planning

Establishing effective communication channels with the development team
Infrastructure assessment and business impact analysis
DR capabilities analysis

2. Setup and Transition

Monitoring tools setup and configuration
Review of the current on-call workflow and adaptation
Review/update/create the Runbooks and Documentation
Key Metrics definition; SLO, SLA, and Escalation policies approval

3. Ongoing 24x7 Support

24×7 Incident Response
Metrics Analysis
Post Mortem Reports
Service Level Reports

4. Ongoing Improvements

Day-to-day infrastructure management
Automation of common activities
Monitoring and Alerting system capabilities improvement
Runbooks, knowledge management & documentation

Key Benefits

Next-Gen Monitoring Solution

Ready-made monitoring solution for your environment:

Zabbix
Kibana
Graphana
Prometheus
ElasticSearch

24x7 Alerting & Incident Management Tools

Ready to use 24×7 alerting, incident management and collaboration tools:

PagerDuty
Jira Service Desk
PingDom
Slack

Well-trained AWS certified Staff

Romexsoft develops a strong bench of AWS-trained and certified staff:

SysOps engineers
DevOps engineers
Field experts
Dedicated Service Manager

Various Integration Solutions

Ready to use integrations for major tools and services:

AWS CloudWatch
NewRelic
Zabbix
Splunk
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Our Clients

What Our Clients Say

24x7 DevOps Support Services for Healthcare Marketplace

“The client has experienced an increase in their SLA from 99% to 99.5%, thanks to the team’s escalation process. The team stays on track using Jira, which helps them manage their workflow and backlog items. The team’s technical and hands-on approach helps them quickly deal with incidents.”

Jun Seki, CTO @ Healthera

24x7 SysOps Support Services for AdTech Company

“Romexsoft is a great partner to the AdTech company. They made all possible lines of communication open, providing an overall smooth workflow.”

DevOps Manager @ Equild Holdings

Infrastructure Monitoring Solution for E-learning SaaS Platform

“The system introduced by Romextsoft was significantly cheaper than the client’s previous third-party alternative. The product was reliable. The team was responsive, easy to work with, and facilitated direct calls for the project’s progress.”

Daniel O’Reilly, CTO @ LearnCube

DevOps Support Use Cases

Round-the-clock DevOps Support

Romexsoft provides 24×7 monitoring and incident resolution for IT infrastructures and critical apps settled on AWS.

24×7 Monitoring and Incident Response
27×7 Support Team of AWS certified SysOps & DevOps professionals
Tier 2 SysOps and Tier 3 DevOps Support

Proactive Incident Management

Romexsoft aligns people, processes, and technology involved in responding to, and mitigating, incidents. We are following and implementing the best ITSM strategies in incidents response management:

Proactive prevention of incident re-occurrence
One service desk to ensure uptime for all your apps
Direct reporting of new findings and improvement suggestions

Site Reliability Engineering (SRE)

Romexsoft DevOps team takes over the day-by-day management of your AWS cloud environments and workloads while your in-house teams focus on core business tasks.

Automates backups and disaster recovery procedures
Maximize the effectiveness of your cloud environment
Maintain smooth operations during peak loads

DevOps application support and Site Reliability Engineering

Security and Compliance

Romexsoft AWS certified Solution Architects will help you design and maintain secure cloud infrastructures and streamline the process of multi-regulatory compliance.

Security audit, and infrastructure assessment reports
Secure and compliant architecture design for companies in highly regulated industries like Health Care and FinTech
Experts in compliance: GDPR, HIPAA, PCI, SOC1, SOC2

Our DevOps Toolkit

Incident Tracking and Collaboration

Improve visibility with real-time incident tracking, process tickets and collaborate faster to
take the right real-time actions.

Tools: PagerDuty, Jira Service Desk, Slack.

Next-Gen Monitoring

Detect abnormal changes automatically, provide proactive monitoring of infrastructure, applications and operations, organize full visibility of your cloud system.

Tools: Zabbix, AWS CloudWatch, Prometheus, Grafana

Log Analysis

Do log analysis with high-powered search and visualization capabilities to decrease debugging time and identify bottlenecks faster.

Tools: ElasticSearch, Kibana, FluentD, FluentBit, Logstash

CI/CD

Improve release management, automate deployments with proven continuous delivery practices, builds various CI/CD pipelines for your teams.

Tools: Jenkins, Rundeck, AWS CodeDeploy, AWS CodeBuild

Source Code Management

Collaborate on code securely and seamlessly to build and ship software.

Tools: GitHub, BitBucket, AWS CodeCommit

Scripting

Automate common tasks with useful and powerful scripting languages.

Tools: Python, Bash

Application Containerization

Simplify development and deployment with standardized units of containerized applications.

Tools: Docker, AWS ElasticBeanstalk, Kubernetes, AWS EKS, Kubernetes Operations (KOPS), AWS ECS

Infrastructure as a Code

Datacenter infrastructure management and provisioning with remote operations, and state management.

Tools: Terraform, Packer, Prometheus, Grafana

Configuration Tools

Ongoing management of infrastructures and applications.

Tools: Ansible, Puppet

24x7 DevOps Support Services FAQ

What is DevOps support?

DevOps support means providing, controlling, and securing IT infrastructures as well as ensuring uninterrupted functioning of business-critical applications.
DevOps (acronym for development and operations) movement emerged as the aspiration to “break the wall” and “close the gap” between the two IT functions – development and operations. This gradual unification is highly beneficial for both businesses and IT specialists.
DevOps stands for a set of practices aimed at establishing better collaboration between the Devs and the Ops and helping to develop, update and deploy new applications faster.

What does DevOps support include?

Depending on the service provider, DevOps support includes:

24×7 management of your cloud environments and workloads
24×7 monitoring and incidents response for IT infrastructures and apps
proactive prevention of incident reoccurrence to ensure apps uptime
reporting on new incident findings and improvement suggestions
maintenance of IT infrastructures to ensure security and compliance

Why should you use DevOps?

Software no longer supports businesses, they became an integral component of every business. Companies interact with their customers on all kinds of devices through softwares such as online services or applications. To increase operational efficiency companies use software in every part of the value chain, e.g. logistics, communications, and operations.

So we recommend implementing DevOps practices to create secure, robust, and cost-effective environments for your software as well as provide automated configuration management for different environments.

What are the main benefits of DevOps integration?

Implementation of DevOps helps businesses boost their efficiency on multiple layers. It enables to increase the frequency of deployment , which speeds up the product’s time to market. Moreover, it helps businesses improve the quality of their software, at the same time – save costs on development and increase their revenue.

Collaboration and processes in a team become much more mature and coordinated because DevOps involves many stakeholders and encourages cooperation. DevOps ensures scalability and software reliability that are also the important points to consider.