24/7 DevOps Support Services

Grow your business, and we’ll ensure your IT infrastructure and workloads keep up with the pace.

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End-to-end support for AWS cloud-based businesses

For most businesses, online presence and smooth operation of all systems 24/7 is the key to success. Even the slightest downtime or unaccounted system glitches can immediately translate to profit and/or opportunity losses.

Romexsoft provides day-to-day infrastructure management by implementing best practices to automate common activities, and provides full-lifecycle services to provision, run, and support customer`s infrastructure.

How We Work

1. Discovery and Planning

  • Establishing effective communication channels with the development team
  • Infrastructure assessment and business impact analysis
  • DR capabilities analysis

2. Setup and Transition

  • Monitoring tools setup and configuration
  • Review of the current on-call workflow and adaptation
  • Review/update/creation of the Runbooks and Documentation
  • Definition and setup of escalation policies
  • Key Metrics definition: SLO, SLA

3. Ongoing 24/7 Support

  • 24/7 Incident management
  • Metrics Analysis
  • Post mortem reports
  • Service Level Reports

4. Ongoing Improvements

Day-to-day infrastructure management and improvements:

  • Automate common activities
  • Monitoring and Alerting system capabilities improvement
  • Runbooks, knowledge management & documentation

Key Benefits

Next-Gen Monitoring Solution

Ready-made monitoring solution for your environment that covers infrastructure, services, and applications built on top of proven open source tools:

  • Zabbix
  • Kibana
  • Graphana
  • Prometheus
  • ElasticSearch

24/7 Alerting & Incident Management Tools

Ready to use* 24/7 alerting, incident management and collaboration tools:

  • PagerDuty
  • Jira Service Desk

* These tools are free to use.

AWS Certified Staff

Well trained AWS certified staff:

  • SysOps engineers
  • DevOps engineers
  • Field experts
  • Dedicated Service Manager

Integration Solutions

Ready to use integrations for major tools and services:

  • AWS CloudWatch
  • NewRelic
  • Zabbix
  • Splunk
  • Loggly
  • PingDom
  • Slack

Engagement Models

Leverage our experience providing DevOps consulting for the award-winning customer-centric companies. Maximize your service uptime and minimize the negative impact of downtime on your business.

24/7 DevOps Support

True 24/7/365 Tier 2 and Tier 3 end-to-end technical support including next-generation monitoring, incident management, SLA, Service Desk, postmortem and findings reports.

Team Extension

Romexsoft’s DevOps & SysOps engineers act as an extension of your in-house team and provide continuous improvements to your infrastructure.

Dedicated team

Experienced team of DevOps & SysOps engineers fully dedicated to the realization of your project.

Time & Material

Pay as you go model. When you delegate the particular tasks and pay for the work done.

Fixed Price Project

We analyze your requirements and deliver the solution according to the set schedule and budget.

Romexsoft DevOps Ecosystem

Incident Tracking and Collaboration

Improve visibility with real-time incident tracking, process tickets and collaborate faster to
take the right real-time actions.
Tools: PagerDuty, Jira Service Desk, Slack.

Next-Gen Monitoring

Detect abnormal changes automatically, provide proactive monitoring of infrastructure, applications and operations, organize full visibility of your cloud system.
Tools: Zabbix, AWS CloudWatch, Prometheus, Grafana

Log Analysis

Do log analysis with high-powered search and visualization capabilities to decrease debugging time and identify bottlenecks faster.
Tools: ElasticSearch, Kibana, FluentD, FluentBit, Logstash


Improve release management, automate deployments with proven continuous delivery practices, builds various CI/CD pipelines for your teams.
Tools: Jenkins, Rundeck, AWS CodeDeploy, AWS CodeBuild

Source Code Management

Collaborate on code securely and seamlessly to build and ship software.
Tools: GitHub, BitBucket, AWS CodeCommit


Automate common tasks with useful and powerful scripting languages.
Tools: Python, Bash

Application Containerization

Simplify development and deployment with standardized units of containerized applications.
Tools: Docker, AWS ElasticBeanstalk, Kubernetes, AWS EKS, Kubernetes Operations (KOPS), AWS ECS

Infrastructure as a Code

Datacenter infrastructure management and provisioning with remote operations, and state management.
Tools: Terraform, Packer, Prometheus, Grafana

Configuration Tools

Ongoing management of infrastructures and applications.
Tools: Ansible, Puppet

Why Romexsoft

Real-time guidance for your business operations

Romexsoft provides round-the-clock coverage and on-demand access to certified SysOps & DevOps technicians. Benefit from our proactive approach to accelerate your system’s performance, improve stability and uptime.

  • 24/7/365 next-generation monitoring and cloud support services/li>
  • AWS Certified SysOps & DevOps engineers
  • Tier 2 and Tier 3 tech support
  • Dedicated Service Manager
24x7 DevOps support services

Incidents response orchestration

Romexsoft aligns people, processes and technology involved in responding to, and mitigating, incidents. We are following and implementing the best strategies in incidents response orchestration:

  • Proactive prevention of incident re-occurrence
  • One service desk to ensure uptime for all your apps
  • Direct reporting of new findings and improvement suggestions
  • Intelligent analytics and postmortem incident analysis
DevOps incident management

Site Reliability Engineering (SRE)

Let Romexsoft’s DevOps team take over the day-by-day management of your AWS cloud environments and workloads while your in-house teams focuses on core business tasks.

  • Automated backups, disaster recovery procedures
  • Maximize the effectiveness of your cloud environment
  • Maintain smooth operations during peak loads
  • Managed Cloud DevOps services
DevOps application support and Site Reliability Engineering

Security and compliance

Romexsoft’s DevOps team will help you design and maintain secure cloud infrastructures and streamline the process of multi-regulatory compliance.

  • Security audit, infrastructure assessment reports and consulting
  • Secure and compliant architecture design for companies in highly-regulated industries (Health Care, FinTech)
  • Experts in compliance: GDPR, HIPAA, PCI, SOC1, SOC2
  • Programmatic monitoring of cyber risks and instant alerts
DevOps application support

Partnership and Membership

Amazon Web Services
Scrum Alliance
Lviv IT Cluster
Clutch Romexsoft TOP B2B Companies 2019 Ukraine
Clutch Romexsoft TOP IT Services Firms 2019
GoodFirms Top Java company 2019 Romexsoft

Contact With Our Experts