24/7 DevOps Support Services for HealthTech Company
Learn how we enhanced a client's application performance, bolstered its resilience, and ensured the security of users' data.
Executive Summary
Our Customer
Healthera is a leading UK digital platform cooperating with over 1000 pharmacies and GPs and servicing more than 100,000 patients on a daily basis.
Healthera operates a healthcare marketplace that provides patients with medicines, healthcare services, and products and is accredited by NHS Digital. With the human-centric technology in mind and strict requirements to privacy and data protection, the outreach of the company is 20 mln. Company’s objective is to transform the way healthcare is provided in the UK, from prescriptions to personalized clinical services.
The Obstacles They Faced
The company needed 24/7 support of their services and products to operate smoothly and create only the best user’s experience.
How We Helped
By using customer-tailored 24/7 DevOps Support Services offered by Romexsoft, Healthera has achieved significant reduction of incidents, the SLA response time was standardized to up to 5 minutes and the SLA resolution time – to up to 30 minutes which is of primary importance for online healthcare apps.
The Challenge
- 24/7 support especially during holidays and out of business hours as well as usability and flawless performance of the app are top priorities for Healthera while people’s health always comes first.
- Another challenge was data security and confidentiality since Healthera takes privacy of their users’ information very seriously.
Romexsoft offered the company 24/7 DevOps Support Package which included 24x7x365 Incident Management and Day-to-day Infrastructure Management and was tailored to Healthera’s needs to assure security of data and seamless work of the app without downtimes and unaccounted glitches.
The Solution
Romexsoft ensured that Healthera’s infrastructures, operations and workloads are fully covered with Monitoring Tools (CloudWatch, Zabbix, Kibana, Prometheus) that helped to significantly reduce the number of incidents during business and out of business hours. Romexsoft migrated Healthera’s production to AWS Elasticsearch and made sure that Alerting and Incident Management Tools (Elasticsearch, PagerDuty, Jira Service Desk) are working properly.
By applying Amazon CloudWatch and Elasticsearch Services Romexsoft was able to provide Healthera with the 24/7 monitoring of the app, alerting and SQL query, better resource utilization, and issues troubleshooting. Highly scalable and secure AWS services enable Romexsoft to get an overall picture of the app’s operational health and performance, decrease the SLA resolution time, and make sure that the application works seamlessly 24/7.
With the help of AWS 3S and AWS Lambda Services, Romexsoft resolved another challenge – secure storage of big volume of data and instant access to them.
Healthera AWS Infrastructure Monitoring Solution Architecture Diagram
Amazon Web Services Utilized
Other Technologies Used
Verified by AWS
This case study is validated by AWS. Experts and professional auditors from AWS reviewed this case study and verified that we, Romexsoft, have built a functional infrastructure and efficient cloud solution.
It showcases the value that Romexsoft, being a certified AWS Advanced Tier Services Partner, delivers cloud solutions according to AWS standards and best practices.
The Results
What We Achieved Together
With the help of AWS Services (CloudWatch, Lambda, S3, Elasticsearch) and their seamless integration into the Romexsoft 24/7 DevOps Support Services our engineers helped Helathera to guarantee security of users’ data, boost performance of the app and strengthen its resilience.
Due to the fact that all AWS Services natively integrate with each other, it enabled Romexsoft to provide the client with the best solutions in compliance with the latest innovations offered by AWS.
Romexsoft enabled Healthera to reduce average workload, added available memory, and decreased memory utilization.
After Helthera started using 24/7 DevOps Support Service provided by Romexsoft, the total number of incidents during business and out of business hours was decreased by 300%, the average SLA resolution time was standardized and is less than 30 minutes, and the SLA response time is below 5 minutes.
Currently Client’s app has a 96% satisfaction score with their pharmacy partners and operates smoothly 24/7.
In addition to the functional changes, Romexsoft helped Healthera to obtain the vision and roadmap of further improvements and to align cloud strategy with Healthera’s business goals.
Why Romexsoft
Partner With Us to Build Modern Application
Romexsoft is an AWS-certified Consulting Partner, trusted Software Development Company and Managed Service Provider, founded in 2004. We help customer-centric companies build, run, and optimize their cloud systems on AWS with creative, stable, and cost-efficient solutions.
Our key values
- Delivery of quality solutions
- Customer satisfaction
- Long-term partnership
We have successfully delivered 100+ projects and have a proven track record in FinTech, HealthCare, AdTech, and Media industries.
Romexsoft possesses a 5-star rating on Clutch due to its strong expertise, responsiveness, and commitment. 60% of our clients have been working with us for over 4 years.
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