AWS Infrastructure Monitoring Solution for SaaS
Learn how we developed a serverless monitoring solution that ensured continuous app scaling and maintained its consistent performance.
Our Customer
Healthcare Management SaaS
Pragma IT therapyBOSS is a one-of-a-kind SaaS solution for Home Health Agencies and Therapy Companies that covers a wide range of services (Early Intervention, Physical Therapy, Speech Therapy, and Skilled Nursing). It saves time, cuts costs and streamlines operations in total compliance for treating patients at home.
therapyBOSS is a comprehensive web and mobile SaaS platform for agencies and clinicians that enables users to manage all administrative and clinical aspects of home health therapy.
The Challenge
Performance Tracking
therapyBOSS’s main challenge was to ensure constant, independent and reliable monitoring of the public web applications and APIs to provide only the best user’s experience.
The Solution
Infrastructure Monitoring and Alerting System
With the help of AWS services Romexsoft enabled Pragma-IT to scale, grow and innovate. By utilizing Amazon Cloudwatch and AWS Lambda into the web-check solution offered by our development team, we ensured that the therapyBOSS app is secure, highly scalable, and resilient.
As a certified AWS consulting partner, Romexsoft did professional expertise of the client’s current environment and suggested using AWS facilities. Our team of dedicated developers used Lambda function written in Python to perform a check by calling a web resource by https, and CloudWatch to launch a scheduled web-check. Moreover, CloudWatch was used for alerting. When AWS Lambda detects a service outage, it generates an alert that is delivered by AWS SNS into the integrated PagerDuty service and our 24×7 support team starts the troubleshooting.
Managed Infrastructure Monitoring with AWS CloudWatch and Lambda Architecture Diagram
The Results
Cost-Efficient High-Availability Monitoring
Our DevOps team developed for Pragma-IT a solution that enabled them to get a highly available, independent and efficient web-check for their website.
The solution also leverages the cost saving AWS Free Tier which helps Pragma-IT to decrease their TCO.
Why Romexsoft
Reliable Cloud Monitoring Partner
Romexsoft offers AWS monitoring consulting services with strong expertise in cloud-native monitoring and managed support for reliable, compliant SaaS operations. Partnering with us ensures higher availability, quicker incident response, and lower operational costs, while automated monitoring and alerting protect business continuity. Our DevOps consulting expertise further strengthens system reliability and operational efficiency.
Industry leaders choose Romexsoft because we:
- Deliver round-the-clock managed monitoring and support
- Implement proven AWS-based reference architectures that scale with business needs
- Help reduce monitoring and infrastructure costs through efficient use of serverless services
- Consistently provide secure, compliant, and high-performing environments for SaaS workloads
AWS Infrastructure Monitoring FAQ
AWS monitoring enhances patient care in healthcare SaaS platforms by ensuring that apps stay dependable, quick, and always available. Performance problems are identified early and outages are immediately alerted by services like CloudWatch and Lambda, allowing support teams to fix them before patients or clinicians are impacted. This promotes adherence to healthcare regulations, reduces downtime during therapy sessions, and maintains real-time access to health records—all of which contribute to continuous, excellent patient care.
AWS infrastructure monitoring delivers measurable gains across reliability and cost efficiency. Independent research cited by AWS shows that organizations adopting AWS monitoring and automation practices have achieved up to a 39% faster mean time to recovery (MTTR), with some reporting a 58% reduction in recovery time. Uptime improves by enabling proactive detection and resolution of performance issues before they affect end users. On the cost side, AWS benchmarking and TCO studies highlight that optimizing monitoring and operations with AWS services can reduce infrastructure spend by up to 36%. Together, these improvements translate into higher service availability, faster incident response, and lower total cost of ownership.
In regulated environments, where audit trails, dependability, and incident detection must be documented, this separation is necessary to prove compliance with HIPAA and other standards. Organisations can demonstrate that patient data is secure, service delivery is reliable, and operational risks are kept to a minimum by using independent AWS monitoring, which offers an objective perspective of uptime, security events, and response times.
Automated alerting with CloudWatch, Lambda, and SNS reduces downtime and operational risk by ensuring issues are detected and acted on immediately. While Lambda automates response actions like performing health checks, CloudWatch monitors metrics like error rates, latency, and CPU utilization. SNS alerts incident tools like PagerDuty when anomalies happen, allowing support teams to react in minutes as opposed to hours. This directly lowers the risk of extended outages and guarantees higher application uptime by lowering mean time to detection (MTTD) and mean time to resolution (MTTR), two crucial reliability metrics.
