DevOps Support Services for AdTech SaaS

Trinity Audio is an AI-powered audio-tech company that helps publishers, bloggers, and other content owners turn written articles into streaming audio, distribute that audio, and monetize the resulting listening time.

By using a wide range of AWS services like Amazon CloudWatch, AWS CodePipeline, S3, VPC, IAM and many others, Romexsoft ensures that Trinity Audio is always online and operate seamlessly 24/7.

AWS tools help to secure monitoring and observability that allow us to respond to system-wide performance changes, optimize resource utilization, and get a unified view of operational health of the customer’s infrastructure. These aspects are crucial for 24/7 DevOps Support Services that we provide according to the best AWS practices.
Our team set up a custom OS performance monitoring solution to enable deeper insights into CPU, RAM, Networking and Relational Databases performance. Our cost-effective monitoring solution included Zabbix and CloudWatch for infrastructure and services monitoring, EFK stack + Prometeus for application monitoring, and Grafana for consolidated data visualization.

Monitoring Metrics Enabled:

• OS performance monitoring
• Logs monitoring
• Web monitoring
• JVM monitoring
• Service monitoring
• Cluster performance analysis
• PHP application monitoring
• Overall infrastructure health status
• Redis Monitoring (no SQL in-memory database)
• Relational database systems and MemSQL monitoring

As our DevOps support team demonstrated great skills and expertise, the client further extended their trust and delegated us the global system configuration rights. Our specialists now seamlessly fine-tune the systems 24/7.

For Trinity Audio’s team to stay always in the loop, we have integrated a custom multi-level alert system that dispatches updates through different services depending on the incidents priority levels. The setup includes communication through Slack, PagerDuty, E-mail and Jira Service desk. On a regular basis, the client also receives detailed findings reports with hands-on advice on how to increase their infrastructure efficiency even further. Beyond that, our team regularly conducts an infrastructure configuration analysis to ensure that all cogs run as intended.

To further bulletproof Trinity Audios systems and prevent downtime, Romexsoft’s team introduced an automated disaster recovery process. Trinity Audio now has a greater piece of mind when it comes to SLA levels and can focus on developing their core business further, while our support team handles the daily housekeeping tasks.

The functionality and stability of the systems were significantly improved. The number of all incidents during business hours was reduced by 40%. The incident series in non-business hours decreased by 15%.

Romexsoft makes sure Trinity Audio’s systems work smoothly 24/7 and are under the close eye of our DevOps support engineers. We help the client to obtain visions and roadmaps for further improvements and to align cloud strategy with their business objectives.