Healthera 24x7x365 AWS DevOps Support Case Study

Customer Case Study – Healthcare

Executive Summary

Our Customer

Healthera is a leading UK digital platform cooperating with over 1000 pharmacies and GPs and servicing more than 100,000 patients on a daily basis.

Healthera operates a healthcare marketplace that provides patients with medicines, healthcare services, and products and is accredited by NHS Digital. With the human-centric technology in mind and strict requirements to privacy and data protection, the outreach of the company is 20 mln. Company’s objective is to transform the way healthcare is provided in the UK, from prescriptions to personalized clinical services.

The Obstacles They Faced

The company needed 24×7 support of their services and products to operate smoothly and create only the best user’s experience.

How We Helped

By using customer-tailored 24×7 DevOps Support Service offered by Romexsoft, Healthera has achieved significant reduction of incidents, the SLA response time was standardized to up to 5 minutes and the SLA resolution time – to up to 30 minutes which is of primary importance for online healthcare apps.

The Challenge

  • 24×7 support especially during holidays and out of business hours as well as usability and flawless performance of the app are top priorities for Healthera while people’s health always comes first.
  • Another challenge was data security and confidentiality since Healthera takes privacy of their users’ information very seriously.

Romexsoft offered the company 24×7 DevOps Support Service Package which included 24x7x365 Incident Management and Day-to-day Infrastructure Management and was tailored per Healthera’s needs to assure security of data and seamless work of the app without downtimes and unaccounted glitches.

The Solution

Romexsoft ensured that Healthera’s infrastructures, operations and workloads are fully covered with Monitoring Tools (CloudWatch, Zabbix, Kibana, Prometheus) that helped to significantly reduce the number of incidents during business and out of business hours. Romexsoft migrated Healthera’s production to AWS Elasticsearch and ensured that Alerting and Incident Management Tools (Elasticsearch, PagerDuty, Jira Service Desk) are working properly.

By applying Amazon CloudWatch and Elasticsearch Services Romexsoft was able to provide Healthera with the 24×7 monitoring of the app, alerting and SQL query, better resource utilization, and issues troubleshooting. Highly scalable and secure AWS services enable Romexsoft to get an overall picture of the app’s operational health and performance, decrease the SLA resolution time, and make sure that the application works seamlessly 24×7.

With the help of AWS 3S and AWS Lambda Services, Romexsoft resolved another challenge – secure storage of big volume of data and instant access to them.

Healthera Monitoring Solution Architectural Diagram

Healthera Monitoring solution

What We Achieved Together

With the help of AWS Services (CloudWatch, Lambda, S3, Elasticsearch) and their seamless integration into the 24×7 DevOps Support Service Romexsoft helped Helathera to guarantee security of users’ data, boost performance of the app and strengthen its resilience.

Due to the fact that all AWS Services natively integrate with each other, it enabled Romexsoft to provide the client with the best solutions in compliance with the latest innovations offered by AWS.

Romexsoft enabled Healthera to reduce average workload, added available memory, and decreased memory utilization.
After Helthera started using 24×7 DevOps Support Service provided by Romexsoft, the total number of incidents during business and out of business hours was decreased by 300%, the average SLA resolution time was standardized and is less than 30 minutes, and the SLA response time is below 5 minutes.

Currently Client’s app has a 96% satisfaction score with their pharmacy partners and operates smoothly 24×7.

In addition to the functional changes, Romexsoft helped Healthera to obtain the vision and roadmap of further improvements and to align cloud strategy with Healthera’s business goals.

Technologies Used

Amazon Web Services
Zabbix
kibana
Grafana
Elasticsearch
Amazon Cloudwatch
pagerduty

Why Romexsoft

Romexsoft runs, operates and optimizes customer’s applications, infrastructures, and workloads on AWS and helps clients to minimize Total Cost of Ownership (TCO) and maximize Return on Investment (ROI).

Romexsoft has 17 years of experience in Software Development, Managed Services and Cloud-Based Businesses and is oriented on AWS. The company is focused on long-term cooperation, has a good delivery history and an individual approach to every customer. Via the 24×7 DevOps Support Service, Romexsoft offers Day-to-day Infrastructure Management and Tier-2 24x7x365 Incident Management and helps businesses to be always online and operate smoothly 24×7.

90% of Romexsoft’s clients are willing to refer the company.

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