24×7 DevOps Support Services for Healthcare SaaS Company AWS Case Study

DevOps Support Services | Customer Case Study | Healthcare

Executive Summary

Our Customer

therapyBOSS is a one-of-a-kind created in the USA SaaS solution for therapy companies and health agencies that offer early intervention and home health therapy staffing and that is owned by Pragma-IT.

Via the therapyBOSS app Pragma-IT provides a number of services such as Early Intervention, Physical Therapy, Speech Therapy, Skilled Nursing and assistance of Medical Social Workers in total compliance for home treatment of patients.

Thousands of visits are processed daily via the web-based and mobile versions of the app and over 3,000 providers signed up and counting. Clinicians have the possibility to document their treatment from any device (i.e. smartphone, tablet, or computer) even when there is no WiFi.

The Obstacles They Faced

To provide only the best user’s experience the web-based and mobile versions of the app should be fully operational and work seamlessly 24×7.

How We Helped

Pragma-IT started using the customer-tailored 24×7 DevOps Support Service offered by the AWS Certified Consulting Partner Romexsoft.

This enabled the client to achieve flawless work of the software and the SLA response time below 5 minutes which is of supreme importance for healthcare apps.

The Challenge

therapyBOSS application consists of different microservices deployed to hybrid cloud deployment (AWS + on-premises). Each of the microservices perform important tasks such as: reporting, asynchronous data processing, and integration with third-party services. 24×7 smooth operation of these services is a top priority for Pragma-IT in order to provide the best value and reliability to its customers. By using Romexsoft’s 24×7 DevOps Support Service Pragma-IT is able to meet their objectives.

The Solution

Amazon Web Services

With the help of the AWS Services (CloudWatch, Lambda, S3) and their successful integration into the customer-tailored 24×7 DevOps Support Service Romexsoft helped Pragma-IT to strengthen the app’s resilience, improve user responsiveness and ensure security of the app.

Amazon CloudWatch, Amazon S3 and AWS Lambda natively integrate with other AWS Services which enables Romexsoft to provide Pragma-IT with the solutions which are up-to-date and in line with the latest innovations offered by AWS.

Solution Delivered by Romexsoft

Romexsoft ensured that therapyBOSS’ operations, workloads, and infrastructures are fully covered with Monitoring Tools (Zabbix + AWS CloudWatch) and that the Alerting and Incident Management Tools (PagerDuty, Jira Service Desk) are working properly.

With the help of Amazon CloudWatch Romexsoft managed to provide Pragma-IT with the 24×7 monitoring of the app, optimization of resource utilization, unusual behavior detection and issues troubleshooting. AWS CloudWatch Service enables Romexsoft to get an overall view of the app’s performance and operational health, reduce the SLA response and resolution time, and guarantee that the application is running smoothly 24×7.

Romexsoft’s team of system engineers takes responsibility for deployment of the flexible monitoring system and resolving of incidents according to the designed playbooks, as well as constantly monitors the app’s performance.

Monitoring Solution on AWS Architecture Diagram

therapyBOSS Monitoring Solution on AWS Architecture Diagram

What We Achieved Together

Romexsoft ensured that therapyBOSS services are fully operational 24×7 and that the SLA response time during business hours is below 5 minutes and during out of business hours – below 30 minutes.
Due to Romexsoft’s 24×7 DevOps Support Service Pragma-IT managed to achieve: 99.9% server uptime, lightning-fast website responses, automatic failover, real back up to office locations, and quick DR.

Next Steps

Cooperation between Pragma-IT and Romexsoft lasts for more than 10 years. At this stage besides 24×7 DevOps Support Services we provide Pragma-IT with the Software Development Services and believe that new opportunities are about to come. We continue working together on new features and applications.

Technologies Used

Amazon Web Services
Amazon Cloudwatch
AWS Lambda
Zabbix
Elasticsearch
kibana
pagerduty

Feedback

“Romexsoft successfully delivered the therapy system. Its overall functionalities provided the company an advantage over its competitors. The team exercised competence, meticulous approach to Agile development and responsiveness throughout the development phase.”

Gennady Gandelman, Founder & CEO of Pragma-IT

Why Romexsoft

Romexsoft has 17 years of experience in Software Development, Managed Services and Cloud-Based Businesses and is oriented on AWS. The company is focused on long-term cooperation, has a good delivery history and an individual approach to every customer.

Via the 24×7 DevOps Support Service, Romexsoft offers Day-to-day Infrastructure Management and Tier-2 24x7x365 Incident Management which help businesses to operate smoothly 24×7.

Romexsoft runs, operates and optimizes customer’s applications, infrastructures and workloads on AWS, and helps clients to minimize Total Cost of Ownership (TCO) and maximize Return on Investment (ROI).

90% of Romexsoft’s clients are willing to refer the company.

Let’s Talk about Your Business Needs!

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