TIM Media

Challenge

As an industry leader and a trusted ad partner for a growing cohort of clients, TIM Media needed to maintain a high SLA and proactively prevent downtime. The company needed to set up 24/7 infrastructure monitoring immediately (as they didn’t have any solution at all), but could not allocate in-house resources towards this project.

Moreover, their IT environment was not compatible with the standard vendor solutions such as New Relic. Hence, they were searching for an alternative configurable monitoring solution, custom-tailored to match their unique business needs.

Romexsoft team was hired to help TIM Media set up the optimal infrastructure monitoring environment, and support it round-the-clock.

Business Software Solution

To help TIM reach their goal, Romexsoft first conducted a detailed assessment and inventorization of their current systems, and then stepped in as a Managed IT Services partner.

Our team set up a custom OS performance monitoring solution to enable deeper insights into CPU, RAM, Networking and Relational Databases performance. Zabbix – a robust, enterprise-grade, open source IT monitoring tool – was chosen as the main solution and configured it to match the client’s environment and needs.

Monitoring Metrics Enabled

• OS performance monitoring
• Logs monitoring
• Web monitoring
• JVM monitoring
• Service monitoring
• Cluster performance analysis
• PHP application monitoring
• Overall infrastructure health status
• Redis Monitoring (no SQL in-memory database)
• Relational database systems, MemSQL monitoring

Romexsoft was also selected to offer Tier 1 support services for the company’s cloud infrastructure – hosted on AWS, and partially on Google Cloud. As our tech support team demonstrated great skills and expertise, the client further extended their trust and delegated us the global system configuration rights. Our specialists now seamlessly work in the background, and fine-tune the systems 24/7 without constantly requesting access permissions or over-communicating their actions.

Yet, TIM Media team always stays in the loop. We have integrated a custom multi-level alert system that dispatches updates through different services depending on the incidents priority levels. The setup includes communication through Slack, Pagerduty, Mail and Jira Service desk. On a regular basis, the client also receives detailed findings reports with hands-on advice on how to increase their infrastructure efficiency even further. Beyond that, our team regularly schedules an infrastructure configuration analysis to ensure that all cogs run as they should.

To further bulletproof TIM’s systems and prevent downtime, Romexsoft team introduced an automated disaster recovery process. TIM Media now has a greater piece of mind when it comes to SLA levels and can focus on developing their core business further, while our support team handles the daily housekeeping tasks.