Fantastic work!! I really appreciated the communication with the staff, they were constantly taking our feedback into consideration and released wonderful updates.
Intro
Location
Tel-Aviv, Israel
Industry
Marketing & advertising
Team
4 people
Timeline
June 2018 – Present
Challenge
As an industry leader and a trusted ad partner for a growing cohort of clients, TIM Media needed to maintain a high SLA and proactively prevent downtime. The company needed to set up 24/7 infrastructure monitoring immediately (as they didn’t have any solution at all), but could not allocate in-house resources towards this project.
Moreover, their IT environment was not compatible with the standard vendor solutions such as New Relic. Hence, they were searching for an alternative configurable monitoring solution, custom-tailored to match their unique business needs.
Romexsoft team was hired to help TIM Media set up the optimal infrastructure monitoring environment, and support it round-the-clock.
Business Software Solution
To help TIM reach their goal, Romexsoft first conducted a detailed assessment and inventorization of their current systems, and then stepped in as a Managed IT Services partner.
Our team set up a custom OS performance monitoring solution to enable deeper insights into CPU, RAM, Networking and Relational Databases performance. Zabbix – a robust, enterprise-grade, open source IT monitoring tool – was chosen as the main solution and configured it to match the client’s environment and needs.
Monitoring Metrics Enabled
- OS performance monitoring
- Logs monitoring
- Web monitoring
- JVM monitoring
- Service monitoring
- Cluster performance analysis
- PHP application monitoring
- Overall infrastructure health status
- Redis Monitoring (no SQL in-memory database)
- Relational database systems, MemSQL monitoring
Romexsoft was also selected to offer Tier 1 support services for the company’s cloud infrastructure – hosted on AWS, and partially on Google Cloud. As our tech support team demonstrated great skills and expertise, the client further extended their trust and delegated us the global system configuration rights. Our specialists now seamlessly work in the background, and fine-tune the systems 24/7 without constantly requesting access permissions or over-communicating their actions.
Yet, TIM Media team always stays in the loop. We have integrated a custom multi-level alert system that dispatches updates through different services depending on the incidents priority levels. The setup includes communication through Slack, Pagerduty, Mail and Jira Service desk. On a regular basis, the client also receives detailed findings reports with hands-on advice on how to increase their infrastructure efficiency even further. Beyond that, our team regularly schedules an infrastructure configuration analysis to ensure that all cogs run as they should.
To further bulletproof TIM’s systems and prevent downtime, Romexsoft team introduced an automated disaster recovery process. TIM Media now has a greater piece of mind when it comes to SLA levels and can focus on developing their core business further, while our support team handles the daily housekeeping tasks.
Technologies
What Our Clients Say
Joseph Narai, Transmedia Technology
Partnership and Membership
Portfolio
Our Services
AWS Managed Cloud Services
Romexsoft offers a diverse range of AWS managed services including cost optimization, availability and scalability services, managed security, managed configuration, 24×7 technical support, disaster recovery on AWS.
AWS Cloud Services
For most business being online and being able to ensure that all systems operate smoothly 24/7 is an incremental part of success. Slightest downtime and unaccounted glitches immediately translate to profit and opportunity losses.
NOC 24x7
Grow your core business, and we’ll ensure your IT infrastructure keeps up the pace.
DevOps as a Service
Our AWS-certified devops build, automate, containerize, migrate, secure, optimize, make compliant — and create harmony.
Custom Software Development
Bulletproof Java Software built by Oracle Certified Specialists.
Automation Testing Services
Romexsoft’s Test Automation Suite build on top of modern open source frameworks, technologies, tools, libraries, and components.